TrustRadius Insights for Datto SIRIS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simple and Easy Interface: Users have found the interface of Datto backup systems to be simple and easy to navigate, without the need for extensive research or documentation. Several reviewers mentioned this positive aspect.
Fast Backups without System Slowdowns: Many users have praised Datto's backup software for its fast performance. They have specifically highlighted that backups are completed quickly and do not cause any system slowdowns during the snapshot process.
Great Price Point for Smaller Businesses: Some reviewers felt that Datto offers a cost-effective backup solution, especially for smaller businesses. They appreciated the price point of the product, which makes it affordable while still providing reliable backup capabilities.
I manage a fleet of Datto appliances (Siris, Alto, etc.) for our clientele. I make sure that our clients' servers/workstations backup on their regular schedule and resolve issues with those backups as they arise. The Datto appliances serve as our clients' backup (business continuity) and disaster recovery repositories. The appliances test the backups to confirm that they are solid and sends these backups offsite to Datto's Cloud to ensure that if anything happens locally the data is still available. The appliances and Datto Cloud also allow for the virtualization of backups in the case that a server encounters an issue and is taken offline.
Pros
Backup
File/Volume/Server Recovery
Offsite Backups for added data protection
Cons
Datto is constantly making improvements to their service, however, implementing needed changes sometimes takes more time than I like.
Likelihood to Recommend
Datto is well-suited for companies of all sizes. Of all of the backup services offered in the market, this is the easiest to set up, configure and use, in my opinion.
I tried to use the Alto device for unmonitored, automatic backups for a Legal Team that needed hourly backups for quick, virtual, bare metal restore in the case of a disaster.
Pros
Automated support with form letters.
Cons
Backups are unreliable.
Alto device requires hourly babysitting to monitor.
Terrible technical support that contradicts each other every time I call.
No automated emails when backups fail.
Likelihood to Recommend
I think Datto is an appropriate choice if you have an IT team that is used to monitoring everything manually with MSP dashboards and the like and so can notice failures manually. They are not good if you want to only get notifications via email or text when the backup fails and not think about it the rest of the time.
We use Datto SIRIS BCDR products at several of our MSP clients. It is a Business Continuity & Disaster Recovery appliance; in short it provides on-premises and cloud backups of critical servers, data and applications, and allows rapid recovery & virtualized on-premises or cloud recovery, in the event of an outage, data deletion, or disaster.
Pros
Extremely simple to deploy
Rock solid backup and recovery
Extremely fast recovery
Built-in verification and testing of recovery points
Cons
Higher priced than most competitors, but also a better value
Likelihood to Recommend
Datto SIRIS BCDR is extremely appropriate at small and medium businesses with on-premises servers that need to be protected. It is not appropriate at businesses with no on-premises servers.
In our organization we use Datto personally for our company and we also resell them to our customers. Datto addresses our backup needs. With having Datto we no longer have to worry about losing data should a device go down and not come back up. We also like providing this encouragement to our customers.
Pros
Datto makes the backup process simple and streamlined.
The portal is very easy to navigate and makes managing devices very easy as well.
Cons
Sometimes the customer service/helpdesk is not always helpful
Likelihood to Recommend
Datto is well suited for pretty much any company that keeps their data on a device of any kind (computers or servers). At any time a device could go down and not come back and having that peace of mind that your data is safe and backed up is hard to beat.
Of the supported clients, only one uses Datto. However, they are smaller and the more commonly used solutions were out of their price range. Datto offered a great backup solution that also fit their budget. In our experience, it worked very well and kept consistent backups without any problems. We never ran into any backups problems causing backup chains being lost. It has been quite solid.
Pros
The interface is simple. It is easy to navigate around and figure out how to accomplish tasks without the need to research documentation.
Backups are fast. The snapshots the system takes don't take very long to do and no slowdowns were detected during this process.
The price point is great for smaller businesses based on what it offers. It is an easier sell for smaller companies and it does offer a good backup solution for the cost. Not having backups should not be an option, and this will help those companies get something every business should have.
Cons
In the past few months, logging in locally to the device was no longer an option. This isn't necessarily a bad thing. But, it could pose management issues if there was an internet outage of connection issue, and the device had to be accessed. We haven't tested this out since the change, so this might not even be the case.
Likelihood to Recommend
Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
We have about a dozen clients running Datto Siris and Alto. These are being used to backup servers and workstations for these clients.
Pros
Fantastic UI
Excellent verification with screenshots
Cons
Extremely expensive
Less control for the technician; if there is a problem we have to contact support
Likelihood to Recommend
Datto is great if you just want something to work (for the most part) and don't want to roll your own backups and don't have datacentre capabilities. The UI is very friendly and it is easy to figure out. The account management team was very easy to work with as well. Datto has seemingly figured out the MSP ecosystem very well.
We resell Datto for backup and disaster recovery services to our customers. They are our main vendor for backups. We also use it internally to protect our own server. It addresses issues of both simple file recovery as well as full disaster recovery scenarios.
Pros
Datto is quick and easy to use.
Automated verification of backups.
Cons
Support has gone downhill a little bit as they have grown.
I don't really have any other cons.
Likelihood to Recommend
Datto is extremely well suited for MSPs who manage a lot of different clients. It is very well suited for small to medium businesses, but might be less appropriate for large enterprise organizations.<img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e19e52ef48929003a3495b4%2Fedit&custom3=craftprimes.com&t=1578801091230" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1578801091231" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1578801091235" style="width:0;height:0;display:none;visibility:hidden;">
VU
Verified User
Technician in Information Technology (1-10 employees)
I've used Datto to backup the entire enterprise, all servers and data, and sync it to the cloud. IT are the only ones with access, but it affects everyone in every department essentially, since they all have data on the servers or require the servers to remain up and functional. With Datto, I know I can always spin up a VM right on the box in case of a failure, or in worst case scenarios, run them from the cloud.
Pros
Backups: Datto does what it's supposed to do, backing up data from servers (and workstations, if need be), and then syncing that data to the cloud.
Initial setup: Initial setup is pretty straightforward, in most cases the agent installs remotely from the device.
UI: The UI is fairly straightforward and intuitive, at least for IT professionals. It is not difficult to find things or figure out what settings do what.
Cons
Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
Likelihood to Recommend
Datto is a fine device for a very small business, the kind of business that already requires external IT partners. I would say, also, that the ideal business should not have huge deltas in data change, or they may have issues syncing to the cloud. That said, it works great for what it does, and being able to spin up a server on the device itself while the hardware is repaired or replaced is absolutely a saving grace.
Once a business grows to the point of large data storage and/or having their own, fully-functional internal IT team, there are better products out there. At that point, the costs would comparable.
VU
Verified User
Technician in Information Technology (51-200 employees)
We utilize an onsite Datto appliance for local backups of our physical and virtual server infrastructure with offsite transport to Datto's cloud for disaster recovery.
Pros
Local, appliance-based backups means less work to implement and maintain, as well as quick backups and restores for recent backup jobs.
Cons
VMware integration for backups is only at the host level, not vCenter, so you can't see all VMs from one place to select them for backup. You've gotta add each host individually and then pick from the list that populates from each individually.
The system is appliance-based, so when you run out of local space on the appliance, there's no expansion without buying a larger appliance. You either cut back on your backups to use less space, or you open your wallet.
Likelihood to Recommend
It's very useful in a small environment with mostly physical servers as it excels with backing up individual servers locally without a lot of setup fuss and getting those backups offsite for disaster recovery. Where it starts to show its limitations is when you've got a heavily virtualized environment or when you have a lot of data to back up. You end up either running out of space quickly or getting frustrated by the interface limitations.
VU
Verified User
C-Level Executive in Information Technology (201-500 employees)
