Delacon

Delacon is a call tracking and analytics solution that aims to assist enterprises, agencies, and government organizations in optimizing their marketing efforts and enhancing customer experiences. According to the vendor, Delacon offers advanced features and powerful reporting capabilities to cater to the needs of marketing professionals, advertising agencies, digital marketers, sales teams, and call centers across various industries. By connecting phone calls to their respective marketing channels and providing insights into call conversions, Delacon aims to empower businesses to make data-driven decisions and increase their return on investment.

Key Features

Advanced Call Tracking: According to the vendor, Delacon allows users to connect phone calls to their marketing channels and track call conversions from all channels, potentially increasing their return on investment. The platform also provides visual tracking of call conversions and detailed call metrics.

Recording Analytics: Delacon claims to offer conversation analysis and AI-powered call categorization to identify drop-offs in the buyer's journey. Additionally, the platform allows businesses to enhance the customer experience by utilizing call recordings to gain valuable insights.

Call Notifications: Delacon offers instant call notification emails to keep businesses updated on every phone call they receive. This feature aims to ensure that no important calls are missed and timely responses are provided.

White Label: According to the vendor, Delacon allows businesses to customize the platform to align with their branding, providing a consistent and seamless experience for their customers.

Integrations: Delacon claims to offer integrations with leading providers in tag management, website analytics, CRM software, and more. This feature enables businesses to track call conversions on the same platform used for online conversions.

Dynamic Numbers: Delacon provides unique phone numbers that follow and track website visitors, allowing businesses to gain insights into the customer's journey from online search to phone call.

Speech Analytics: According to the vendor, Delacon offers AI-powered speech analytics to analyze conversations and spot keywords. This feature allows businesses to categorize calls for better understanding and analysis.

IVR & Call Management: Delacon provides call flow management capabilities, enabling businesses to ensure that calls are directed to the right person. This feature allows for call routing based on the caller's postcode or transfer to the nearest store.

Powerful Reporting: Delacon claims to offer powerful reporting capabilities that allow businesses to customize marketing return on investment and streamline call center operations. The platform allows for the analysis of call data in Delacon's portal, Google Analytics, and other software platforms.