Demandforce

Score8 out of 10

20 Reviews and Ratings

Community insights

TrustRadius Insights for Demandforce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Improved Aesthetics: Users have expressed their satisfaction with the product's updated aesthetics, noting the enhanced visibility of colors, grid lines, and font style on the front page. This improvement has significantly improved navigation and information organization for offices.

Customizable Reminder Emails: Many users have found the feature that allows them to include specific items in reminder appointment emails to be highly useful. This customization option has streamlined communication with patients, resulting in increased efficiency for offices.

Patient Reviews Functionality: The ability to receive patient reviews through the product is highly valued by users. This functionality enables offices to gain valuable insights into their strengths and areas for improvement, ultimately leading to better patient care.

Reviews

7 Reviews

Demandforce - Demanding Replies

Rating: 3 out of 10

Incentivized

February 27, 2020

Use Cases and Deployment Scope

We are currently using Demandforce to reach out to existing and past customers to either remind them of needed service or to solicit referrals and/or reviews. We lean it on it as a form of QA checking. It is directly linked/related to QuickBooks desktop, not the web.

Pros

Ability to create custom format emails (HTML or plain text).
The direct feedback from the customer ,and how to channel those responses, is great.

Cons

Poor execution for RDC/RDS environments.
Setup sync is a resource hog. It bogs down every user on initial sync who needs to use/access QB data.

Likelihood to Recommend

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

3 years of experience

We love Demandforce for Appointment Management

Rating: 8 out of 10

Incentivized

December 27, 2018

Use Cases and Deployment Scope

We use Demandforce for appointment management and electronic patient communication. It is used throughout our entire organization, from our front desk staff to our marketing staff. We use it to securely send automatic appointment reminders, newsletters and text messages to our patients.

Pros

Automatic Appointment Reminders
HIPPA compliant text messaging with patients
Marketing

Cons

Ability to have your newsletters come from a customizable email address
More email templates
App for iPhone

Likelihood to Recommend

It is extremely appropriate for any appointment based business - specifically spas, dentists, and hair salons.

Sara Barrett

Marketing Director in Marketing at Silk Touch Medical Aesthetics (11-50 employees)

Vetted Review

5 years of experience

View profile

Try it out, you'll be happy you did.

Rating: 10 out of 10

Incentivized

June 23, 2017

Use Cases and Deployment Scope

It's a great service. I highly recommend it. It helps streamline lead generation. If you're thinking about using it give the demo a try. Their staff is extremely knowledgeable and courteous.

Pros

It helps where you need it most, in the details.

Cons

I'm not sure where it would need improvement.

Likelihood to Recommend

It was very appropriate for my needs

Jason McElweenie

Digital Marketing in Marketing at Luminess Air (1-10 employees)

Vetted Review

2 years of experience

View profile

Plus & Delta

Rating: 6 out of 10

Incentivized

September 30, 2015

Use Cases and Deployment Scope

Demandforce is used to confirm upcoming appointments; allow patients to request appointments online; allow patients to write reviews about their experience during their appointment, and send email reminders to patients who haven't had an exam in over a year, etc. Demandforce is used by the patient relations team who schedule appointments.

Pros

Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.

Cons

More communication when updates are made to website and what changes have been made and why.
More personalization to cater to the needs of a business.
Reviews [should] be posted on business website or connect to Yelp account.

Likelihood to Recommend

How heavily does your business rely on the internet to schedule appointments/communicate with patients?

What programs/systems does your business use and is it compatible with Demandforce?

Is the IT at your business knowledgeable about Demandforce?

Appropriate to recommend Demandforce at mixers with other optometry offices.

Arielle Calugay

Patient Relations & Optometrist's Assistant in Customer Service at UrbanKick (11-50 employees)

Vetted Review

2 years of experience

Best Little Place to Catch a Whole Lot of Awesome Reviews

Rating: 8 out of 10

Incentivized

September 29, 2015

Use Cases and Deployment Scope

We use Demandforce to confirm appointments and encourage reviews of our Salon and Spa. It helps us to maintain quality of our services and customer service experience and has played a key role in keeping us among the top for positive reviews in our industry and our area. Additionally, it has vastly improved our client appointment retention and organization.

Pros

Reviews
Appointment Confirmation
Client Retention

Cons

Flexibility in Design!
Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
Usability (it's a bit clunky)

Likelihood to Recommend

It's not something we use for online booking. If Demandforce were to improve the software, we might consider moving from Mindbody Online - it sure would be nice to have everything in one platform.

Verified User

Professional in Marketing (11-50 employees)

Vetted Review

2 years of experience

Try It

Rating: 10 out of 10

April 26, 2014

Use Cases and Deployment Scope

Used to market services and products to clients

Pros

Easy to use
Modern templates
Integrates with other software

Cons

Eufora templates
Marketing campaign to select from to build a whole years program
A person to come into business to train employees

Likelihood to Recommend

Works well for busy owners

Verified User

Professional in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

Demand Force works great for small business

Rating: 9 out of 10

April 16, 2014

Use Cases and Deployment Scope

We use it as a service for our small business clients. We primarily use the text reminder service and product marketing.

Pros

Allows for non-human interface input and works with about any company software.
Gives you a read on your business immediately
Communicates well with your customers

Cons

I would like to see music with a text reminder

Likelihood to Recommend

Healthcare or anything with an appointments at retail and retail services. Beauty, Hair and Nail Care is another great example of who should use this service. Also services such as a spa, salon or health club/fitness.

Curt Johnson

Owner and President in Marketing at BlueFire Marketing (1-10 employees)

Vetted Review

Reseller

1 year of experience

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