DERDACK Enterprise Alert Reviews & Insights

Score10 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for DERDACK Enterprise Alert are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and Useful Integration: Users have consistently found Derdack's integration to be reliable and useful for their monitoring environments. Several reviewers have mentioned that the tool seamlessly integrates with their existing monitoring systems, allowing for a centralized system of controlling alert flow through numerous protocols and connectors.

Easily Customizable Alerting Policies: Many users appreciate the easily customizable alerting policies offered by Derdack. They find it helpful that they can adapt these policies to their changing needs without any hassle or complexity. This flexibility allows them to set up notification methods according to their preferences, resulting in a reduction in false alerts reaching their on-call teams.

Straightforward and Intuitive User Interface: The user interface of Derdack Enterprise Alerts has been praised by several customers for its straightforwardness and intuitiveness. Users find it easy to navigate through the tool without the need for extensive reading of manuals or training sessions. This simplicity enables them to quickly grasp the functionalities and effectively utilize the software for managing alerts in their infrastructure.

DERDACK Enterprise Alert Reviews

3 Reviews

Today's state-of-the-art alerting solution

Rating: 10 out of 10

Incentivized

November 10, 2020

Use Cases and Deployment Scope

As a professional services company, we use DERDACK Enterprise Alert across our whole organization. It helps to find the right people in the right time for our customers' and our own service requests.

Pros

Team planning
Acknowledgement of service requests
GUI and dashboards
Deployment (cloud or on-premises)

Cons

More integrations with other ITSM vendors

Likelihood to Recommend

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

Reseller

3 years of experience

DERDACK Enterprise Alert - Enhancing response and reducing downtime for IT Operations.

Rating: 10 out of 10

Incentivized

January 27, 2020

Use Cases and Deployment Scope

DERDACK Enterprise Alert is used by the IT department here at Frost Bank. DERDACKEnterprise Alert provides public visibility of on-call schedules for many IT teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user-profiles (work phone, mobile phone, email address), and we can keep our alert data on-premise. DERDACK Enterprise Alert integrates with Exchange, Lync, and our Avaya Voice system. Ability to track alerts and see if they were successfully delivered, auto-escalation to the backup person, or team manager if a warning is not acknowledged within a time interval. It gives us the ability to centralize alerts and view alerts from multiple monitoring systems into one view.

Pros

Self Managed On-Call scheduling for teams.
Ability to back track an alert and review the stages of escalation.

Cons

None to mention at this time. Our suggestions have been addressed or recommendations to approach an issue that was given with a was valid.

Likelihood to Recommend

Many, if not all, our IT users that use DERDACK Enterprise Alert enjoy the friendly approach to editing their team's on-call calendar. Administration maintenance is very minimal, and support always provides a solution where needed.

Roger Salinas

Senior IT Engineer in Information Technology at Frost Bank (1001-5000 employees)

Vetted Review

6 years of experience

DERDACK Enterprise Alert - Beyond your wildest imagination

Rating: 10 out of 10

Incentivized

January 15, 2020

Use Cases and Deployment Scope

We use DERDACK Enterprise Alert in conjunction with our monitoring systems to alert us on any issues being experienced in our environment. Our Internal IT department uses the system, although we monitor our client's environments as well. DERDACK Enterprise Alert helps us to respond to issues quickly and not miss our SLAs

Pros

Excellent Service
Extraordinary Product

Likelihood to Recommend

We have been using DERDACK Enterprise Alert for many many years. It has been a reliable and stable system, and even when our other systems have not. It is fast and integrates very quickly into our other monitoring and service desk systems taking out the human fail factor.

Jean Muller

IT Manager in Information Technology at StorTech (501-1000 employees)

Vetted Review

10 years of experience

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