Deskero

Deskero is a social media customer service software that integrates requests from multiple channels, including emails, chats, websites, and social networks, into a centralized platform. It is designed to organize help centers and promote customer engagement through social networks. Deskero is ideal for small and mid-size companies that are looking to expand their help desk capabilities and engage with customers through more social channels. The platform's user-friendly interface makes it easy for businesses to provide quick, personalized service to their customers. Deskero has five years of experience helping businesses streamline multi-channel support with a range of customizable features.

Customers can search through Deskero's Knowledge Base, a self-service library that includes answers to frequently asked questions. Every ticket can be converted into a knowledge base item, which reduces the number of outstanding service requests. Deskero's ticket deflections feature will direct customers to knowledge base items before they even submit a ticket. You can link any item in the knowledge base to your ticket replies and make sure everything is clear for the customer. Knowledge base resources are also shareable on Facebook and Twitter, providing group answers to common service problems. The customer portal is extremely accessible and includes an archive of updates, drivers, and documents.

Deskero uses a multi-channel support ticket system to make the help desk more efficient, primarily with customizable workflows. It includes groups and areas that streamline ticketing and automatically assign service requests to specific agents or departments. Related tickets can be merged into a single one, decluttering the ticket pipeline. The business rules feature maximizes the agent's productivity, and Deskero's rules engine can be configured to support any kind of workflow. To further improve efficiency, Deskero offers timed automations that are triggered within a predetermined time frame and pre-configured canned answers.

This platform integrates with all of your social networks and automatically imports questions without any complex configurations. Deskero offers a live chat feature that enables customers who need immediate assistance to speak with an available agent. With Deskero, messages are instantly converted into support tickets and delivered to the appropriate inbox. You can also use a personalized chat widget to address support questions from your website. Deskero makes it easy for businesses to create a unified workflow out of multiple social channels.