TrustRadius: an HG Insights company

Detective

Score8 out of 10

3 Reviews and Ratings

What is Detective?

Detective (formerly Charlie App) helps salespeople to find high quality prospects, identify their pains and initiatives, and suggests relevant first touch messaging. Its precision targeting aims to displace a spray-and-pray approach to sales.

Categories & Use Cases

Top Performing Features

  • Contact information

    Information about individual contacts is available and high quality.

    Category average: 7.6

  • Company information

    Information about companies/accounts is available and high quality.

    Category average: 8.2

  • Load time/data access

    Provides fast and consistent access to lists and leads.

    Category average: 8

Areas for Improvement

The last thing to read before entering a sales meeting

Pros

  • They easily connect with my Outlook to sync my upcoming meetings.
  • It provides me with the social profiles of people I am meeting with.
  • It gives me the ability to have all my info about my contact in one place to easily review.

Cons

  • At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
  • The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
  • It takes a lot of time to sync at points, which is frustrating.

Return on Investment

  • The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
  • Charlie helps my relationships go deeper than just surface level info.
  • The ability to go deeper in my relationships while using Charlie has absolutely closed me business.

Alternatives Considered

Linkedin, Twitter and Facebook

Other Software Used

PersistIQ