#1 most frequent
United States of America
87.0%20 installations of 23
What is DialSource?
DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while improving the capabilities of inbound and outbound communications over the phone.
Categories & Use Cases
Media
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Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.
Who Buys & Uses DialSource
#2 most frequent
Belgium
4.3%1 installation of 23
#3 most frequent
Brazil
4.3%1 installation of 23
DialSource is the easy solution for customer communications
Use Cases and Deployment Scope
Thanks to this software we can have a greater and better control of calls in customer service and also with the integration to SalesForce program, allows us to carry out the daily activities of the agents almost automatically, being able to monitor their progress in communications with customers.
Pros
- We can with the software record every inbound and outbound call, in addition to being able to monitor the work of agents on each call.
- Workflow automation is very easy to set up and configure, so employees are ready to perform their daily work without any inconvenience.
- It allows call recording to monitor agent performance and to learn about customer requests.
Cons
- I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control.
- Integrations with social networks and other channels would be very important to not depend on other software.
- It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it.
Most Important Features
- Great call recording, for monitoring conversations between agent and customer.
- Automation of daily activities and activity flow, making work much more efficient and faster.
- Call router, to redirect incoming calls to the most qualified agent as appropriate.
Return on Investment
- We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
DialSource the easiest way to train agents remotely
Use Cases and Deployment Scope
We didn't know how to get our customer service agents, who work for us remotely, to learn the ins and outs of how our company works. With DialSource we were able to solve that problem by providing us with a complete training, monitoring and performance program for our remote employees.
Pros
- It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
- A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
- It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Cons
- Technical support took too long to answer some of the questions we had.
- It lacks some permissions that should be granted only to system administrators.
- If you want to take full advantage of this tool, you need to have time, because it has many functions, sections and tools that can be overwhelming.
Most Important Features
- Efficient, quality, detailed reports, with enough information to know the progress of the agents.
- Interaction and feedback with agents, where they can ask questions and raise doubts.
- Intuitive and easy to use for all agents and program administrators.
Return on Investment
- Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests.
Other Software Used
Nextiva Business Phone Service, TeamViewer, Wix
Dialsource, it just works!
Pros
- Helps with dialing pre-set client lists.
- Helps create a clear handoff between team members due to automated profile documentation.
Cons
- I don't see any areas of improvement at this time.
Return on Investment
- The annual cost of the product can be covered in one mortgage transaction per year.
Other Software Used
Salesforce.com
DialSource has the best telephony on the planet.
Pros
- Best telephony of any tool
- Backend automation pre-call and post-call that save reps a ton of admin time.
- Inbpound lead matching by phone number inside of Salesforce
Cons
- NeedS email functionality
- Could use more features around managing reps
- Needs more analytics and reporting
Return on Investment
- Return on investment was almost immediate for us.
- The time savings along plus the process alignment are home runs
Alternatives Considered
Outreach, SalesLoft, FastCall and InsideSales.com Predictive PowerDialer
Other Software Used
ZoomInfo, 6sense, Salesforce.com
