Document360

Score9.3 out of 10

13 Reviews and Ratings

Community insights

TrustRadius Insights for Document360 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Wide range of features: Many users have praised the tool for its wide range of features, including creating backups and restores, role-based access control, and a well-featured text editor. This has allowed users to customize the tool according to their specific needs.

Easy information sharing: The ability to create a discussion platform and post articles, along with advanced search functionality for articles, has been appreciated by reviewers. This makes it easy to find and share information within the tool.

Simple article management: Several users have found it simple to update and create articles using the tool. This ease of use enables them to maintain a knowledge base effectively and answer customer queries efficiently.

Reviews

8 Reviews

Simplified Intuitive Tool with strong analytics

Rating: 10 out of 10

Incentivized

July 15, 2024

Use Cases and Deployment Scope

The positives of using Document360 includes its ability to centralize information, promote knowledge sharing, and improve team productivity through easy access to relevant resources. Organizing and creating documentation is very easy and full featured. Intuitive UI, easy create, edit and publish articles, easy to tag articles for better visibility, flexible and customizable landing page.

Pros

Easy to create, edit and publish articles.
Glossary makes it easy for readers to understand new concepts.
Easy to tag articles for better visibility.

Cons

Importing from Word is not entirely seamless. We need to do a little cleanup after import like formatting etc.

Likelihood to Recommend

Document360 helps in not only managing our documentation but also in maintaining its structure and integrity. My favorite feature is Content Reuse. We heavily rely on Document360 Analytics capabilities to be customer-centric, as a consequence we gain information into what consumers look for, which articles are popular and geographically dispersed clients are.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

A Game Changer: A Product that Redefined My Experience!!!!!!

Rating: 10 out of 10

Incentivized

April 12, 2024

Use Cases and Deployment Scope

For the past year, I have been relying on Doc360 and I have to admit it transformed how our team operates. Its interface is exceptionally intuitive, making navigation effortless and utilization straightforward. What truly distinguishes Doc360 is its remarkable customization options. We have been able to fine-tune it to precisely suit our requirements facilitating seamless information sharing within our team

Pros

The support team at DOC360 is truly outstanding.
What sets them apart is their exceptional availability and transparency
Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience

Cons

reduction of bugs
improvement to collaboration between internal teams

Likelihood to Recommend

DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team

Verified User

Consultant in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Great tool for Online help Center

Rating: 10 out of 10

Incentivized

July 26, 2022

Use Cases and Deployment Scope

Having an Online help center reduces the wait to reach a support agent. And the support agent also uses the internal knowledge base/ help center to solve customer problems quickly. In my opinion, it is very useful for the organization. It helped a lot to make the work easier for me.

Pros

proactive support
knowledge base- it is a knowledge base software.
can solve problems easily

Cons

the admin dashboard- Can include more features
in line pictures

Likelihood to Recommend

It is one of the secure software. With user manuals and guides customers find it easy to onboard without much support from the call center agent. In the beginning I had the difficult to use the software. Later with the help of the user manuals and guides I learned how to use the software.

Verified User

Executive (11-50 employees)

Vetted Review

1 year of experience

An amazing platform for knowledge base

Rating: 10 out of 10

Incentivized

April 13, 2022

Use Cases and Deployment Scope

When I was searching for the best knowledge base software to create an internal self-service option, My friend suggest Document360. I used Document360 to create my knowledge base even without the technical skills. I have used the WYSIWYG editor which helped me to create my knowledge base in less time-consuming. It offered me to write an entire page using this editor. Drag and drop options are available to reorganize the page order or whole categories in the knowledge base.

Pros

Easy to implement and simple to use.
No technical skills required.
Less pricing compared to other software.

Cons

Unavailability of mobile apps is the only drawback I found in Document360.

Likelihood to Recommend

I am working on a company issuing EPC certificates and Document360 helped me to create and publish a self-service knowledge base without technical skills. We have planned to create a knowledge base and I used its features to create internal documents for employees and external documents for our customers. We have taken the start-up plan package and it was really useful for us.

PRAMOD Eluvathingal Francis

EPC Assessor at London EPC Limited (1-10 employees)

Vetted Review

1 year of experience

View profile

Best knowledge base software for your work and team

Rating: 10 out of 10

Incentivized

April 13, 2022

Use Cases and Deployment Scope

I used Document360 to store my knowledge base about my ideas and projects. Also, I used this tool to share my ideas with my colleagues Which makes us keep updated at all times. And also it helps us to go and recollect our ideas whenever we need them.

Pros

Storing project Ideas
Sharing Ideas
Recollecting Ideas when needed

Cons

If there is some more demo videos for functions it will be nice

Likelihood to Recommend

If you are going to start a project with a team, Document360 will help you to save your ideas and information. And you only need to coordinate with your teammates to understand the ideas. Also, they can contribute their ideas which will improve your project size.

AKHIL K

PHP Developer in Information Technology at MADHYAMAM TECHNOLOGIES LIMITED (1-10 employees)

Vetted Review

1 year of experience

View profile

Document360 is the best knowledge base Customer support tool.

Rating: 10 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

Document360 tool helped us in a lot of different ways. 1. To catalog all our products. Our team could make up to 4 sub-sections which made it easier for our customers to navigate. 2. Helped our team to create a self-service knowledge base SW. Our team has no experience with SQL. 3. Can easily monitor which webpage receives the most views the most traffic. 4. This tool has increased our team's productivity by granting us direct access to the resources required.

Pros

To update and create articles
Can customise this tool to whatever you want it to be.
Easily create FAQ's to clear customer related queries.

Cons

More video tutorials.
To support multiple languages
A mobile app
More templates

Likelihood to Recommend

Our Organisation recently got the Document360 tool, we were not using any knowledge base customer support softwares prior to this. So we have not encountered any scenarios where this tool was not helpful. This tool is very easy to use as it took our team around 4 hours to use this tool effectively and we are not from a technical background and have not used SQL.

Rohit Pradeep

Duty Manager in Customer Service at Taj Hotels (1001-5000 employees)

Vetted Review

1 year of experience

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Easy to learn and use

Rating: 8 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

I have been using Document360 to write information about my projects. It makes it easier and more manageable for me and other team members. I love the permission-based feature where I want a certain person to access files then only they can access it. Also, it is easy to create backup and restore from backup.

Pros

Creating Backup and restore.
Roles and Permission based access.
Well featured text editor.
Versioning.

Cons

Adding support to include large videos and images online.
Integration with Salesforce.
Auto correct spellings and word suggestion.

Likelihood to Recommend

One feature about Document360 that I would say stands out the most is the fact that it is easy for me to use even though I don't have any experience using HTML. Around 2 hours of training is all that is required. The point I am trying to make is, it is easy for anyone to learn it and use it in daily life.

Jenil Desai

Staff Software Engineer in Engineering at Palo Alto Networks (10,001+ employees)

Vetted Review

1 year of experience

View profile

The best alternative for knowledge base help desks.

Rating: 9 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

Document360 has been an integral part of our organization in maintaining customer relations. We use simple FAQs to understand customer needs and to answer their queries related to our products instantly. This platform helps different departments in our company to access these queries to enhance our service for our customers.

Pros

We can create a discussion platform.
Post articles.
Advanced search for articles.

Cons

AI function needs to be improved.
Software subscription is costly.
Other language support is lacking.

Likelihood to Recommend

Document360 is used for improving customer service relationships by creating simple Frequently Asked Questions (FAQs).This platform is also used as a discussion platform for different departments to access customer queries. Document360 helps us to solve customer queries and [document] solutions that can be accessed by the various departments. At the same time the existing language change is very hard.

Amal Jayakumar

Sales Executive in Customer Service at Reliance Industries Limited (11-50 employees)

Vetted Review

1 year of experience

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