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DocuWare

Score9.2 out of 10

32 Reviews and Ratings

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What is DocuWare?

DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.

Categories & Use Cases

Reviews

What users are saying about DocuWare.
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DocuWare can manage your old school paper documents in a modern interface

Incentivized
Bill SzczytkoView profile
Chief Information Officer in Information Technology at Maryland Management (201-500 employees employees)

Use Cases and Deployment Scope

Its scope has changed over the years. It's not used quite as much as it once was. It's used now to disseminate multiple resident documents to our external property management system. It's also used for internal workflows. Previously it stored all of our resident's docs as well as all of our check copies from Accounts Payable.

Pros

  • Good OCR
  • Easy to use web interface
  • Powerful scanning tools
  • Great document processing

Cons

  • OCR is serviceable but has trouble capturing certain documents info 100% of the time
  • Web interface can have slow down issues from time to time

Most Important Features

  • Filing documents by resident (by type)
  • Barcode recognition

Return on Investment

  • Positive impact on organizing our key documents. Easy to find resident documents
  • Able to track spending through our AP system and diving into the invoice details

Other Software Used

MRI Residential Management, Entrata, Microsoft SQL Server

Docuware is a great product.

Incentivized
Joe ElyView profile
CIO (Chief Information Officer) at J. Ely Business Services (11-50 employees employees)

Use Cases and Deployment Scope

We started using DocuWare in a workflow to handle AP for our restaurant clients. We have since moved to a more industry-specific product for invoice processing, but remain using DocuWare to identify and store cash management-related documents.

Pros

  • OCR is very good
  • Support
  • Ease of use

Cons

  • Some more features would be nice.
  • A little more customizable.
  • Better connections to email/filtering.

Most Important Features

  • OCR
  • OCR
  • OCR

Return on Investment

  • Allowed us to do multiple hours less data entry per client/per week.
  • ROI very quickly.
  • Package is customizable so you can scale as needed.

Alternatives Considered

Plate IQ

Other Software Used

Plate IQ, Microsoft SharePoint, Discord

Docuware ...saves time and money in this digital world

Incentivized
scott helfer
Accounts Payables in Finance and Accounting at Banner Plumbing Supply (51-200 employees employees)

Use Cases and Deployment Scope

Docuware is our digital storage and retrieval system. We started using Docuware when the time spent manually storing and retrieving old paperwork was to costly to continue the old way of doing it. Now we can retrieve in seconds. The information being stored is crucial to figuring out returns to vendors and the credits expected to be received. We also use this for POD's of invoices for customer requests.

Pros

  • clarity is stored documents
  • retrieval in seconds
  • ease of use by numerous users in multiple locations

Cons

  • looking for more tutorials for new users

Most Important Features

  • digital storage
  • retrieval time
  • clarity of scan documents stored

Return on Investment

  • time and money saved

Streamlines data processing and document storage functions

Incentivized
Verified User
Manager in Information Technology (11-50 employees employees)

Pros

  • Document Storage
  • Integration with Dynamics CRM

Cons

  • Back-end Administrative functions are a bit antiquated.

Return on Investment

  • Time Saver
  • Streamlines data processing

The experience of Docuware platform

Incentivized
Verified User
Manager in Information Technology (1001-5000 employees employees)

Pros

  • Control of the flow of online processes
  • Automation of the company processes
  • Online forms and digitization of processing documents

Cons

  • Integration with corporate domains. Administration is complex.
  • Some features require a separate download.

Return on Investment

  • It has been positive. In the daily operation of several processes and the response times have been reduced.

Alternatives Considered

MS SharePoint and Hightail

Other Software Used

Alfresco Enterprise Content Management, MS SharePoint