#1 most frequent
United States of America
46.4%808 installations of 1,740
What is DocuWare?
DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.
Categories & Use Cases
Videos
Who Buys & Uses DocuWare
#2 most frequent
Germany
21.1%368 installations of 1,740
#3 most frequent
France
7.6%133 installations of 1,740
DocuWare can manage your old school paper documents in a modern interface
Use Cases and Deployment Scope
Its scope has changed over the years. It's not used quite as much as it once was. It's used now to disseminate multiple resident documents to our external property management system. It's also used for internal workflows. Previously it stored all of our resident's docs as well as all of our check copies from Accounts Payable.
Pros
- Good OCR
- Easy to use web interface
- Powerful scanning tools
- Great document processing
Cons
- OCR is serviceable but has trouble capturing certain documents info 100% of the time
- Web interface can have slow down issues from time to time
Most Important Features
- Filing documents by resident (by type)
- Barcode recognition
Return on Investment
- Positive impact on organizing our key documents. Easy to find resident documents
- Able to track spending through our AP system and diving into the invoice details
Other Software Used
MRI Residential Management, Entrata, Microsoft SQL Server
Docuware is a great product.
Use Cases and Deployment Scope
We started using DocuWare in a workflow to handle AP for our restaurant clients. We have since moved to a more industry-specific product for invoice processing, but remain using DocuWare to identify and store cash management-related documents.
Pros
- OCR is very good
- Support
- Ease of use
Cons
- Some more features would be nice.
- A little more customizable.
- Better connections to email/filtering.
Most Important Features
- OCR
- OCR
- OCR
Return on Investment
- Allowed us to do multiple hours less data entry per client/per week.
- ROI very quickly.
- Package is customizable so you can scale as needed.
Alternatives Considered
Plate IQ
Other Software Used
Plate IQ, Microsoft SharePoint, Discord
Docuware ...saves time and money in this digital world
Use Cases and Deployment Scope
Docuware is our digital storage and retrieval system. We started using Docuware when the time spent manually storing and retrieving old paperwork was to costly to continue the old way of doing it. Now we can retrieve in seconds. The information being stored is crucial to figuring out returns to vendors and the credits expected to be received. We also use this for POD's of invoices for customer requests.
Pros
- clarity is stored documents
- retrieval in seconds
- ease of use by numerous users in multiple locations
Cons
- looking for more tutorials for new users
Most Important Features
- digital storage
- retrieval time
- clarity of scan documents stored
Return on Investment
- time and money saved
Streamlines data processing and document storage functions
Pros
- Document Storage
- Integration with Dynamics CRM
Cons
- Back-end Administrative functions are a bit antiquated.
Return on Investment
- Time Saver
- Streamlines data processing
The experience of Docuware platform
Pros
- Control of the flow of online processes
- Automation of the company processes
- Online forms and digitization of processing documents
Cons
- Integration with corporate domains. Administration is complex.
- Some features require a separate download.
Return on Investment
- It has been positive. In the daily operation of several processes and the response times have been reduced.
Alternatives Considered
MS SharePoint and Hightail
Other Software Used
Alfresco Enterprise Content Management, MS SharePoint