TrustRadius: an HG Insights company

Drawbridge (discontinued)

Score7.6 out of 10

4 Reviews and Ratings

What is Drawbridge (discontinued)?

Drawbridge was a customer understanding and identity resolution tool, acquired by LinkedIn in 2019. Its features have been incorporated into LinkedIn Marketing Solutions, and the tool is no longer available standalone.

Drawbridge - best to seek alternatives

Pros

  • tracks browsing habits
  • makes personalized recommendations
  • tracks online activity

Cons

  • well, it's tracking you, so that's a problem
  • IoT - connected to all smart devices
  • user interface is only for advanced users
  • can give incorrect and inappropriate links for setting
  • difficult to control broad settings
  • terrible customer support (what do you expect from LinkedIN)

Return on Investment

  • Troubleshooting
  • no ROI as too much troubleshooting goes into each project
  • did not synchronize teams' needs
  • poor user interface
  • waste of time

Alternatives Considered

Google Ad Manager, Google Ads (formerly AdWords), Salesforce Audience Studio (formerly Salesforce DMP) and Salesforce CMS