Duxware, Customer Service excellence
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We are a retina practice and we use Duxware for our practice management system, appointments, entering charges, posting payments, sending patient reminders, and patient statements. The ease of using this system is remarkable. Most information is in the front page of each patient and you can scroll over information to get the full information (scrolling over the insurance will give you the phone number, and ID in one box) making it easier to use.
Pros
- Customer Service
- Appointment scheduling
- Patient billing
Cons
- Separate billing so we can bill part of bill back to insurance and part to patient
Likelihood to Recommend
Duxware has worked so well with our EMR system of MDIntelleSys since the beginning. Any issues are very quickly addressed and fixed.