EagleSoft Reviews & Insights

Score4.9 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for EagleSoft are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy and concise software: Users find Eaglesoft to be one of the easiest and most concise dental office software available, with multiple users highlighting its user-friendliness and ease of learning. The organization provided by Eaglesoft is highly regarded, as it allows for efficient patient management and effective communication among staff members.

Comprehensive reporting feature: Eaglesoft's comprehensive reporting feature allows users to track various aspects of their practice, such as production, collections, insurance, and accounts receivable. This feature was praised by reviewers for providing valuable insights into the financial health of their practice.

Integration with external equipment: The integration capabilities of Eaglesoft were highly appreciated by users. They liked how easily it integrated with Patterson Imaging for X-rays and external cameras or x-ray sensors. This seamless integration enhances efficiency in dental offices.

Reviews

4 Reviews

All the essentials at a reasonable price

Rating: 6 out of 10

Incentivized

June 7, 2022

Use Cases and Deployment Scope

Highly configurable software and produced by one of the largest companies within the industry. Despite being packed with a broad range of highly customizable utilities, it is straightforward enough to enable most new team-member to pick up in just a week or two. Any modules which are not needed for a particular role can be easily secured to ensure a secure and focused workflow.

Pros

Customizable KPI Reporting
Progress Note

Cons

Support can be expensive.

Likelihood to Recommend

New hires will generally have working knowledge or experience using EagleSoft, so they will be able to devote a lot more of their time and effort towards the meaningful tasks they have been hired to do rather than spending their time clicking through menu after menu. Also much more affordable compared to competing software sold by other companies as big as Patterson.

Verified User

Professional in Professional Services (1-10 employees)

Vetted Review

10 years of experience

Eaglesoft provides the software needed for patient records

Rating: 10 out of 10

Incentivized

May 26, 2022

Use Cases and Deployment Scope

Eaglesoft is used as the patient management system in a few community colleges where I serve as adjunct faculty. Additionally, it is used in many offices where I provide fill-in coverage. The use and need for this software are to house patient dental records, chart documentation, referrals, prescription writing, and images, to name a few.

Pros

Eaglesoft serves as an all-in-one program for dental records
Eaglesoft articulates well with various external cameras, x-ray sensors, etc
Eaglesoft is easy to use

Cons

Need to verify whether a piece of equipment, like an intra-oral video camera, will work with the software
Cloud-based version is not an option

Likelihood to Recommend

Eaglesoft is well-suited for a general dental practice. It allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office.

Verified User

Professional (11-50 employees)

Vetted Review

15 years of experience

The extra functions with EagleSoft are great and easy to use

Rating: 10 out of 10

Incentivized

March 15, 2021

Use Cases and Deployment Scope

Our dental practices use EagleSoft across all three locations daily within all of our departments. I am not for sure if it is a problem necessarily with EagleSoft or more of user error--when posting to a specific patient within an account, it is sometimes difficult to ensure it is posted to the correct patient. We were once SoftDent users, years and years ago, and it just seems easier to post and read the account balances.

Pros

Colored blocked scheduling
Submitting claims/attachements
Real-time eligibility

Cons

Seeing all chart notes, instead of having to select what you want
Reviewing account balances/posting to specific patients within an account
All dental benefits do not come through on the real-time eligibility

Likelihood to Recommend

Real-time eligibility is so helpful for those whose dental benefits allow us to use it (though some do not, so we have to call directly to receive benefits).

Sally Bender

Practice Administrator in Professional Services at Dr. Charles Ashley Mann & Associates (1-10 employees)

Vetted Review

8 years of experience

EagleSoft has a good user experience for the most part, but do a demo.

Rating: 7 out of 10

Incentivized

January 14, 2019

Use Cases and Deployment Scope

We support hundreds of dental clients throughout the US, and EagleSoft is one of the top choices of software that people will choose. As a result, I and my techs have learned how to support it and set it up, and have a unique perspective on its issues compared with other software in the industry based on calls coming in, new PC and user setups, and general admin-account level work.

EagleSoft is a Dental Practice Management Software from Patterson, and it's what dental practices will use to keep their electronic charts, schedules, billing, etc. in order.

Pros

It integrates really well with Patterson Imaging for Xrays
Very simple to set up new users, or define access rights
Training on EagleSoft is pretty quick, and everything is easy to find

Cons

The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
Patterson support has a long hold time, and doesn't deliver the best support around
The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup

Likelihood to Recommend

Staff members who use EagleSoft tend to have a positive experience with it. If you are using Patterson imaging or any 3D cone beam hardware from Patterson, then getting Eaglesoft would get a higher recommendation. I would definitely look at the whole playing field though, as there are a lot of options out there.

Dan Gospe

Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (1-10 employees)

Vetted Review

6 years of experience

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