EasyVista for Amazing IT.
Pros
- Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
- Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
- Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Cons
- Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
- A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Return on Investment
- Our turnaround time has decreased steadily use implementing use.
- Our CIO is update on the progress of his team at all times.
- The customers feel better informed about their requests from start to finish.
Alternatives Considered
BMC FootPrints Service Core
Other Software Used
Smartsheet, LANDesk Management Suite