EdgeTier Reviews and Ratings

Easy to use and intuitive interface: Reviewers have consistently praised the EdgeTier system for its ease of use and intuitive interface. Many users have found it simple to navigate, even for reluctant individuals, and have appreciated the clear information on the home page that allows them to monitor agent performance.

Responsive customer support: Users have commended the availability of the EdgeTier team for support and their responsiveness to numerous change requests. Reviewers value the quick assistance provided by the team, which helps ensure a smooth implementation process and ongoing optimization of the system.

Effective routing by skills: Several reviewers have highlighted EdgeTier's excellent feature of routing by skills. This functionality enables fast handling times on various channels such as contact, chat, and email. Users appreciate how this capability enhances efficiency in customer support operations.