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Everbridge Mass Notification

Score8.3 out of 10

12 Reviews and Ratings

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What is Everbridge Mass Notification?

Everbridge Mass Notificaiton enables users to send notifications to individuals or groups using lists, locations, and visual intelligence, in order to keep recipients informed before, during, and after events. It is designed for three use cases:
  • Emergency Response and Management
  • Citizen Protection and Life Safety
  • Business Continuity of Operations
Everbridge Mass Notification provides robust analytics, GIS targeting, flexible group management, distributed contact data, language localization, multiple options for contact data management, and a “globally local” approach to optimize voice and SMS routing, as well as emergency response escalation rules (for on-call responders). It also integrates with marketing automation systems to set up follow-up campaigns.

Categories & Use Cases

Reviews

What users are saying about Everbridge Mass Notification.
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Communicate better - Everbridge is a strong mass notification provider

Incentivized
Verified User
Director in Corporate (10,001+ employees employees)

Use Cases and Deployment Scope

We use Everbridge Mass Notification to communicate to our front-line teammates for weather, security, safety incidents that may impact them. Through the COVID pandemic, we have used the tool to record symptoms of teammates or positives to track and screen teammates.

Pros

  • Multiple modality to get in touch of teammates.
  • Easy to use software.
  • Customizable fields and data points.

Cons

  • Reporting.
  • SMS issues / cost of SMS.
  • Customer Support.

Most Important Features

  • Stability / software uptime and delivery time.
  • Customization of processes.
  • Crisis reports.

Return on Investment

  • Allowed us to navigate through the COVID pandemic (daily check-ins).
  • Provides a way to communicate to impacted employees due to weather events.
  • Can take a significant amount of time for setup and integration.

Other Software Used

Fusion Risk Management, Lytx, Ventiv IRM

The Easy-To-Use Mass Notification Tool

Incentivized
Jeremy DyerView profile
Group Business Continuity Manager CBCI in Corporate at Randall & Quilter Investment Holdings Ltd. (201-500 employees employees)

Pros

  • Provides the ability to communicate with a wide population in a very short amount of time and records the responses in real time
  • Enables communication to be conducted 'on the move' via the ManageBridge App
  • Is incredibly easy to use

Cons

  • The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
  • It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.

Return on Investment

  • Positive in that we feel extremely confident of being able to communicate with staff quickly and effectively in an emergency situation.
  • Is an excellent tool for IT in their communications with staff on a secure and confidential basis.

Alternatives Considered

iModus

Other Software Used

LoopUp, MS SharePoint, Send Social Media

Everbridge Capabilities

Incentivized
Verified User
Employee (1001-5000 employees employees)

Pros

  • Ease of use. If you can operate email, you can send a message. It cuts down training time.
  • Ease of signing up. You can either text in or log in.

Cons

  • Ease of signing up
  • Conditions and notification sending

Return on Investment

  • Connecting with the public is very important. Everbridge gives us the freedom to go direct to them, without a cost to the receiver.

Everbridge: Perfect for Large Companies

Incentivized
Verified User
Administrative Assistant (1001-5000 employees employees)

Pros

  • Segments people by location
  • Has everyone's updated desk phone number

Cons

  • Could have a more attractive interface

Return on Investment

  • Has positively helped us organize numerous employees from acquisitions.
  • Has positively helped us keep track of our numerous location unique names.