Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 8
Top Performing Features
Mobile app for iOS
App for iPhone and iPad
Cat avg: 8
Mobile app for Android
Android app
Cat avg: 7.8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7.7
Worst Performing Features
Call reports
Historical call analysis and trending metrics
Cat avg: 8.1
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Cat avg: 8.3
Evolve IP Unified Communications Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
5.0-37%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
4-52%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.5
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
VoIP system collaboration
Team collaboration via cloud phone system
5-39%
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 8
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Mobile apps
Apps are compatible with mobile devices.
7-11%
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 7.8
Evolve IP Unified Communications Features from the Vendor
Additional Features
Vendor-contributedAdvanced ACD Routing Policies
Agent and Supervisor Features
Scalability and Capacity
Unlimited usage and DID
Polycom VVX HD handsets Included
PX, MAC, Google and Mobile integration
Unified Messaging
Skype for Business, MS Lync, Google Apps and CRM Integration
Instant Messaging and Presence (IM&P), Video, Desktop Sharing
International Options
Built-in disaster recovery/business continuity features
Monitored and managed 24x7