ExtraHop Performance Platform Reviews & Insights

Score8.4 out of 10

28 Reviews and Ratings

Community insights

TrustRadius Insights for ExtraHop Performance Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Health Monitoring Capabilities: Reviewers have found Extrahop's health monitoring capabilities to be highly valuable, with multiple users mentioning this as a positive aspect. The ability to compare and analyze data collected from different hops in the network allows for easier identification of issues within the network.

Comprehensive Analysis with Intelligence Engine: Many reviewers have been impressed by Extrahop's intelligence engine, which enables deep-dive analysis from the network layer up to the application layer. This comprehensive analysis helps identify the root cause of problems, whether they are related to the network or the application. Several users appreciated how this feature saves time and avoids blame-shifting between teams.

Customizable Programming Functionalities: Users have praised Extrahop for its customizable programming functionalities that allow them to meet specific requirements and improve service operations. This versatility has been highlighted by multiple reviewers as a valuable aspect of the product.

ExtraHop Performance Platform Reviews

8 Reviews

ExtraHop Performance Platform - get full insight to what's happening with your data.

Rating: 9 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

We use ExtraHop Performance Platform to analyze all the traffic within our datacenter. As well as watching traffic that leaving the datacenter to our coworkers out in the wild. We have so many people developing and deploying apps and servers. It can be difficult to get a big picture of where our data is going. This tool allows us to see everything and possibly avoid a data breach.

Pros

Sniffing packets
Detecting services
Analyzing trends

Cons

Detect even more apps/services
Improve UI navigation

Likelihood to Recommend

ExtraHop Performance Platform helps analyze the east west traffic within our data center. It helps us find the dependencies that may exist between servers. Such as a certain application may have a database it relies on to store it data. This is helpful for maintenance windows when patching is done. We know which servers should be taken down at the same time and which can be done on their own.

Verified User

Team Lead in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

ExtraHop is the way

Rating: 9 out of 10

Incentivized

July 20, 2021

Use Cases and Deployment Scope

ExtraHop [Performance Platform] is used to monitor the internal network across several corporate locations. We use it to analyze and decipher the traffic to determine if any anatomies may be occurring. In addition it is used to solve various program and programming issues. Example is SQL queries and how the perform on the network.

Pros

SQL query analysis
Packet analysis
Look for unusual network activity

Cons

A lot of information, not that its a bad thing
User interface could be a little more user friendly

Likelihood to Recommend

One very big use is the ability to resolve performance issues. One example used was with the performance of sql issues. ExtraHop [Performance Platform] gave us the packet tracing ability to see the database was being queried incorrectly. A programmer has written a query that would bring the database information local and one the queries instead of allowing the sql server itself to do the work and push out the information.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Great tool for App analysis and troubleshooting

Rating: 7 out of 10

Incentivized

February 21, 2020

Use Cases and Deployment Scope

Enterprise uses ExtraHop Performance Platform for several things. It is used for reporting on IT utilization (servers, apps, services). It is used to diagnose issues occurring with applications and services. Finally, it is used to capacity plan for apps & services.

Pros

It is very good at making it easy to find root cause for app issues.
It provides very good stats, graphs, and diagrams of IT utilization.

Cons

I find the UI to be challenging to use. It is not intuitive.
Documentation is not great. I have to call tech support a lot (but their tech support is outstanding).

Likelihood to Recommend

Great for diagnosing App issues (i.e., is the problem at the network, web, app, or DB tier). Particularly at finding sources of latency in the transaction path. Not as good at discovering packet loss or connection failures, but it can be used for that.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

ExtraHop the way of intelligence health monitoring solution.

Rating: 9 out of 10

Incentivized

July 23, 2019

Use Cases and Deployment Scope

Extrahop is being used by multiple business groups in my organization, especially it's playing a critical role for network operation team to monitor the end to end service performance and stability for many critical business services.

Pros

Extrahop can perform health monitoring end to end if you have multiple probes deployed in your network, the intelligence engine can easily help you to compare and data collected from different hops and help you to narrow down the issue to a specific part of your end to end network.
Extrahop is not just analyzing and monitoring the health of the network, actually, its deep-dive analysis engine can perform an analysis from the network layer up to the application layer. It's easy to identify the root cause whether it's a network issue or something wrong in the application, save the time to have the issue go around again and again between network team and application team to blame each other.
Extrahop provides good programming functionalities allowing the user to do their specific programing to meet the requirement of how they design to better operate the service.

Cons

Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.

Likelihood to Recommend

ExtraHop is quite useful in service-performance analysis and monitoring continuously, 24x7 to fit the business requirement, However, it's something different than Wireshark or other network analysis tool. I prefer to have them used together.

Paul Fan

Technical Specialist in Engineering at Telstra (10,001+ employees)

Vetted Review

4 years of experience

Eyes on the network

Rating: 5 out of 10

Incentivized

July 5, 2019

Use Cases and Deployment Scope

ExtraHop is utilized by the technology department to monitor the network of the organization and analyze payload and packet loss.

Pros

Capturing real time network packets.
The network activity map by device is key for analysis of connections.

Cons

Customer Support.
Notice of high performance utilization across network.

Likelihood to Recommend

ExtraHop is key for organizations with high amounts of traffic that may contain sensitive data. ExtraHop will benefit analysis of traffic and packets.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Great Network Monitoring tool!

Rating: 10 out of 10

Incentivized

November 13, 2018

Use Cases and Deployment Scope

We are using ExtraHop to monitor our network traffic and network device performance. In the past we have tried to use similar tools to ExtraHop but they all required agents. ExtraHop is agentless and provides a wealth of information regarding network traffic. The networking team uses it to diagnose and troubleshoot isuees among other things.

Pros

Monitoring Networking Traffic down to the device, switch, or sever level
Security Operations via threat detection and monitoring
Triage and Troubleshooting of issues and potential issues

Cons

Search functionality could improve
Legacy devices show in the app even after they are removed or decommissioned. This can be confusing
Support is decent but not great

Likelihood to Recommend

ExtraHop does a great job of managing the network traffic and being able to track issues problems to a granular level. It also helps our security team with potential network vulnerabilities/issues. The tool is very powerful and can be leveraged to solve many business problems from networking to application performance; it allows you to identify the root cause.

Verified User

Project Manager in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Real-time, objective source of truth

Rating: 10 out of 10

Incentivized

October 18, 2018

Use Cases and Deployment Scope

ExtraHop is mainly used for performance monitoring and threat identification. It is used by a cross functional group ranging from Business, Dev, DevOps, and SecOps, as an objective "source of truth".

Pros

Agentless deployment
Real time alerts (e.g. performance degradation, ransomware, etc.)
Pre-configured objective dashboards that establish "the truth" about what's going on at many levels - network, application, comm.

Cons

From the trigger automail, it would help if there were a shortcut (one-click) access to the drill down screen
AI features are not available outside of North America

Likelihood to Recommend

1. Third party reporting (e.g., to clients)
2. TechOps performance monitoring
3. Threat identification

Esther Go

President in Information Technology at Medilink Network, Inc. (201-500 employees)

Vetted Review

2 years of experience

View profile

ExtraHop

Rating: 7 out of 10

Incentivized

September 9, 2025

Use Cases and Deployment Scope

ExtraHop helps fill in the network security gap we have to comply with NIST security framework. Each day our security team receives thousands of alarms which are hard to filter through but with the aid of AI through this network detection and response they are able to filter through the false alarms.

Pros

AI Security
Packet storage
Friendly UI

Cons

Customer Support
Incident response
Threat mitigation

Likelihood to Recommend

ExtraHop is going to replace our packet capture and storage technology since it not only detects network security breaches but can also have sensors installed throughout our network to look at historical packet captures for analysis. ExtraHop is well suited for threat mitigation, network segmentation, and threat analysis of the network.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

7 years of experience