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FieldRoutes

Score7.4 out of 10

4 Reviews and Ratings

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What is FieldRoutes?

FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and customer acquisition solutions that aim to accelerate growth, streamline operations, increase customer retention, and maximize revenue.

Categories & Use Cases

Reviews

What users are saying about FieldRoutes.
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Amazing software for small to mid-sized consumer service companies!

Incentivized
Robert HansenView profile
VP of Human Resources in Human Resources at Aptive Environmental (1001-5000 employees employees)

Use Cases and Deployment Scope

We have a team of over 1000 technicians that uses FieldRoutes daily to view their routes, complete stops, charge customers, and review contracts. Before we used FieldRoutes, we used ServeSuite, and we had to print off routes on paper and have our technicians come into the office daily to pick them up. Once we had field routes, we could have our technicians work remotely and only come in a couple of times a week for chemical pick up and training.

Pros

  • Service completion
  • Picture upload of services rendered
  • Contract review

Cons

  • Customer SMS communication
  • Bulk Route optimization include multiple preferences
  • API documentation

Most Important Features

  • Mobile friendly
  • Service tracking and reporting
  • Contract signing

Return on Investment

  • Increased our online payments by 400% in the first month
  • Saved us hundreds of thousands of dollars of labor and gas
  • Increased our route efficiency by 20%

Alternatives Considered

ServSuite and WorkWave PestPac

Other Software Used

Workday Human Capital Management, Workday Adaptive Planning, The Okta Identity Cloud

FieldRoutes saves the day!

Incentivized
Sandra Plants
General Manager at Integrity Pest Management (1-10 employees employees)

Use Cases and Deployment Scope

FieldRoutes is the software used in our pest management business. We use it to schedule customers and routes for our technicians; we use the invoicing and collections aspect; we use the reporting features; we use the credit card features; we use the time clock, we use the route optimization; we use the email and SMS to contact customers; we use the dashboard for a quick glance at how the company is doing, and we use the diagramming tools to help our customers see what has been treated.

Pros

  • Scheduling routes.
  • Invoicing and finance charges for customers.
  • Time clock for employees checking in and out.

Cons

  • They just changed the way that the customer card looks and made it harder to negotiate.
  • There should be a way to put all of the wood-destroying pest inspections under a real estate company that orders them all.
  • There should be a button for those one time or only one service customers so that you don't have a bunch of customers that don't repeat.

Most Important Features

  • Scheduling routes
  • Customer Invoicing and billing
  • Time management for field technicians

Return on Investment

  • We were able to decrease office staff by one person.
  • We save on printing, postage and sending bills.
  • Route optimization helps save on gas costs for our field technicians.