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FloristWare

Score9 out of 10

4 Reviews and Ratings

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What is FloristWare?

FloristWare is a POS/CRM system for anyone in the business of selling flowers. It is designed to help retail florists increase sales and profits while saving time and money. The vendor says FloristWare is an "independent" system, meaning that it is not affiliated with any wire service and does not involve the costs or entanglements that typically come with wire service systems. Additionally, the vendor says it is also very different than other independent POS systems in that it is not a compromise – it has all the features that even the busiest and most successful florists need.

The vendor does not require a contract from their clients and there are no up-front fees. 

Categories & Use Cases

Reviews

What users are saying about FloristWare.
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Fantastic software

Wendy Heier Heier Designs FloristView profile
President in Corporate at Heier Designs Florist Ltd (1-10 employees employees)

Use Cases and Deployment Scope

We use it to input each sale transaction. Track our customers' history - we can go back and see what was ordered for them. Email receipts to clients, bill accounts. Send notice reminders to clients that ask for that service. Loyalty program addresses the issues with being unorganized.

Pros

  • Tracking daily sales
  • Keeping accounts that bill up to date
  • Emailing customers invoices

Cons

  • Back buttons on certain screens without having to start over

Return on Investment

  • Has kept us on top of account billing, so positive

All the Features for the Right Price

Joan ColemanView profile
Vice President in Sales at Coleman Florist Inc (1-10 employees employees)

Use Cases and Deployment Scope

We use FloristWare to handle everything from point of purchase sales to accounting reports for our accountant. FloristWare makes all aspects of the florist business easier from inventory control to delivery coding, leaving us much more time for the creative side of our business. With FloristWare I am confident that my sales figures are accurate for sales tax reporting, and I sleep well at night knowing that FloristWare has backed up everything we have done during the day to their secure servers.

Pros

  • One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
  • A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
  • FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.

Cons

  • The only thing that I would prefer FloristWare had that it doesn't currently is a one page order entry, but with the endless features it does provide it is just a tiny nuisance.

Return on Investment

  • Month after month FloristWare helps us save money!

Usability

FloristWare makes my business easy

Annette HentzView profile
Owner in Sales at Carver Flowers (1-10 employees employees)

Use Cases and Deployment Scope

First, our organization is a small, local retail florist. I am the sole employee - chief executive, designer, buyer, marketing manager, social media manager, bookkeeper, delivery driver and janitor. It is vital that systems I employ provide multiple functions, be easy to use, effective and responsive, as I have no spare time.

Floristware is more than just a POS - it's also a customer service database, a marketing engine and an inventory management system. It doesn't just report our sales; it increases our sales. It does everything I need, and produces every report I want ... and even allows me to export data into a spreadsheet so I can produce reports and graphs on any aspect of my business.

Pros

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.

Cons

  • This is difficult to answer - because any time I see an area for improvement, I notify Floristware with my suggestion. More often than not, that improvement is included in the next version of the software. They are very responsive to customer input.

Return on Investment

  • As previously mentioned, the marketing tools built into FloristWare - Reminder Service, Fundraiser Tool, Campaign Builder - have easily brought us additional business we would otherwise not have seen.
  • The robust report function allows me to quickly see areas where sales are lagging, so that I may make changes to improve those over the coming period.
  • Delivery routing assists in making my deliveries in the most efficient way possible, keeping me out on the road for the shortest amount of time.

Other Software Used

QuickBooks Pro

FloristWare helps me maintain relationship with my customers

Amra KolasinacView profile
Managing Partner in Customer Service at Scent and Violet (1-10 employees employees)

Use Cases and Deployment Scope

We use FloristWare as the main POS for our retail florist location. Among other things FloristWare helps us with order taking, scheduling of the deliveries, invoicing corporate accounts, quoting weddings and events, creating accounting reports, running marketing campaigns, and a few others.

Pros

  • Independent florist software that does not require purchase of additional equipment.
  • You can choose any credit card company you want.
  • It is a florist PO system geared toward developing a better relationship with your customers.
  • All customer data belongs to you.

Cons

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.

Return on Investment

  • FloristWare helps us provide much better customer service.

Alternatives Considered

Dove POS

Other Software Used

Dropbox, Evernote