Formstack Forms Other Services (except Public Administration) Reviews & Insights

Score7.9 out of 10

157 Reviews and Ratings

Community insights

TrustRadius Insights for Formstack Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Formstack Forms Reviews

17 Reviews

Other Services (except Public Administration)Consumer Services1Religious Institutions5Civic & Social Organization1Non-profit Organization Management10

Thanks to Formstack!

Rating: 7 out of 10

Incentivized

October 15, 2018

Use Cases and Deployment Scope

We use Formstack as a registration form for individuals taking part in our yoga programs and teacher trainings. We also use it to gather feedback about our programs. It is integrated with our Salesforce org so that we can collect data on program participants as they complete our forms.

Pros

Formstack is very user friendly for someone without a lot of experience using complex form building products.
Formstack integrates easily with Salesforce allowing information to be collected and stored on relevant records.
Formstack support responds quickly to any questions or concerns.

Cons

More support troubleshooting Form Submission Failures/duplicate matching rules.
Improved organization structure for storing forms on back-end.
Ability to duplicate forms and ensure all rules copy into duplicate.

Likelihood to Recommend

Great for integration within Salesforce. User friendly. Great customer service support.

Ramsay Pierce

Yoga Program Manager at LoveYourBrain (Non-Profit Organization Management, 11-50 employees)

Vetted Review

1 year of experience

View profile

Formstack - quick, easy, powerful

Rating: 8 out of 10

Incentivized

September 24, 2018

Use Cases and Deployment Scope

Formstack is integrated into our website and business processes in several ways, and is used by multiple departments. We have order forms that, when submitted, go to accounting, the warehouse, and the relevant department. We also have event RSVP forms, and forms that facilitate internal organization - access requests, list sign-ups, and the like.

Pros

Formstack is a simple way to create online forms. The interface is intuitive, and the embed codes don't require a high level of HTML or CSS knowledge to use.
Formstack is quite versatile and customizable. There are plenty of options to make the forms specific to each task, and the graphics are easy to change.
Formstack was selected by one of our geekiest tech guys, and we haven't had cause to complain.

Cons

I jumped right in as a user on an existing account as a fairly technically savvy user with no training. Most things were pretty easy, but it did take me a while to figure out how to change the template of new forms when I wanted something other than the default.

Likelihood to Recommend

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).

Verified User

Director (Religious Institutions company, 11-50 employees)

Vetted Review

3 years of experience

Formstack integrations save time!

Rating: 9 out of 10

Incentivized

September 6, 2018

Use Cases and Deployment Scope

Most of our organization uses Formstack for inter-departmental and operational forms (forms that need to integrate with multiple systems, forms that are on websites, forms that need to be stood up for repetitive use, etc.) and it handles these forms extremely well. We do, for ease of use and to keep systems clean, use another third-party form creator for departmental use.

Pros

Integrations with other systems
Ability to create forms extremely easily
Well laid out dynamic field filters.

Cons

User based settings (saved lists) that don't effect other users.
Proxy in as users (to help fix issues that they have due to permission limitations or departmental integrations)

Likelihood to Recommend

We use it for Pardot Form Handler integration to allow us full control over the forms. We also have some forms that link to multiple systems for logging and access to data. These work great as it doesn't depend on a third-party app (Zapier/IFTTT) for most of the integrations.

Jared Whitley

SaaS Administrator in Sales at Word of Life Fellowship (Religious Institutions, 501-1000 employees)

Vetted Review

1 year of experience

View profile

We use Formstack every day and we love it!

Rating: 9 out of 10

Incentivized

September 6, 2018

Use Cases and Deployment Scope

We use Formstack for all of our lead capture across our whole website. Since implementing Formstack, we've seen an average lead conversion rate of around 20 - 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Pros

I love how easy Formstack is to use.
Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages.
Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier.

Cons

This wouldn't be the case for everyone, but we would love to see an integration with our CRM, Nutshell, without using Zapier.

Likelihood to Recommend

If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.

Kristen Hay

Marketing Coordinator in Marketing at Bloomerang (Non-Profit Organization Management, 51-200 employees)

Vetted Review

3 years of experience

View profile

Formstack is a One Stop Shop for all Things Forms!

Rating: 8 out of 10

Incentivized

September 5, 2018

Use Cases and Deployment Scope

We currently utilize Formstack to build and embed forms, collect data, register participants for events, and complete internal communications. While we originally started using Formstack specifically to collect data from our volunteers, we quickly saw the potential to implement it organizaton-wide. Before we elected to use Formstack we used some free tools such as Google forms. While that met our basic need we were not able to develop forms that met our branding guidelines. Formstack proved to be a great option for customization.

Pros

Formstack forms are very easy to build. The User Interface takes merely a few moments to figure out. Truly a drag and drop solution.
Advanced features such as logic questions and A/B testing are seamlessly integrated.
Their customer service is outstanding.
Great admin portal for those managing account.

Cons

The price point on the upper-tiers is a little high for what you get.
Include a live chat feature for customer support.

Likelihood to Recommend

Formstack is functional, easy to use, and really helps organizations get organized. I find myself referring people to Formstack all of the time, which to me, is a great indicator of how well they address a customers need in their space. If you are looking for a tool that will help you build professional online forms, Formstack should be the first and last place you look.

Brandon Wells, MPA

Director of Volunteer Engagement at Delta Sigma Phi Fraternity (Non-Profit Organization Management, 11-50 employees)

Vetted Review

4 years of experience

View profile

Formstack fits our need

Rating: 9 out of 10

Incentivized

January 12, 2018

Use Cases and Deployment Scope

Our organization transitioned from Wufoo to Formstack in 2011 because Formstack offered more options for design and integration with our website. We needed to create forms for constituents to make online gifts (using a PayPal integration), to submit requests to receive our publications and announcements, to submit event registrations and general inquiries. We use Formstack to accommodate all of our organization's needs. Formstack has readily addressed our need for web forms for multiple interfaces.

Pros

Ease of use in creating forms. For a non-tech person like myself, the learning curve is brief and form creating becomes more intuitive
The interface options are many and relatively easy to configure.
Templates are clean, crisp and easy to work with.

Cons

I could see the help options improved by having clarifying instructions (or short tutorials) present as forms are being created so one doesn't have to leave a form to find help.

Likelihood to Recommend

For our website utilization, Formstack has met all of our needs. Again, we use Formstack to create giving forms, registration forms, subscription forms, etc. Embedding is easy, form creation is easy. We have not had a situation where it hasn't served us.

Jim Kramer

Associate Director of Development at Congregation of Holy Cross, United States Province (Religious Institutions, 51-200 employees)

Vetted Review

8 years of experience

View profile

Great for Customer Data Collection!

Rating: 8 out of 10

Incentivized

October 11, 2017

Use Cases and Deployment Scope

We are using it to collect member testimonials after they initially set up a membership account. This is being used in a specific email sequence for new members.

Pros

Collects data seamlessly and easily
Easy to use/understand UI
Easy to set up and integrate into our current web design and code

Cons

Ability to capture video

Likelihood to Recommend

I think any data collection you are trying to do with Formstack would be well suited for you. I think it does a really great job of being able to organize on the backend in the Formstack platform and the search intent is very good too. There is a ton of information that comes along with every submission down to the IP address of the person submitting so the ability to target your data and understand the consumers who are filling out the forms is unprecedented.

Scott Gara

Video Production Manager in Marketing at Delta Defense LLC (Consumer Services, 51-200 employees)

Vetted Review

3 years of experience

View profile

Love me some Formstack!

Rating: 8 out of 10

Incentivized

October 6, 2017

Use Cases and Deployment Scope

We use it to collect program registrations for registration that doesn't work in our existing system as well as anytime we need to collect data for one reason or another.

Pros

Formstack is one of the few form sites we have found that lets you integrate payment into the form with Paypal rather than the user being kicked out to Paypal's website. That is a huge time saver for us, so we don't have to spend time chasing down payments.
It is so easy to use. We set a custom template up with our branding and with one click we can drag and drop to make awesome forms!

Cons

I wish there were some easier ways to set up multiple payment price points.
It would be nice if Formstack had some more customized reporting on the forms. When we use them for events, it doesnt make the most user-friendly roster.

Likelihood to Recommend

Great for capturing data or counts for specific things. Not as easy when we are trying to do a form that we need to capture multiple data points from various attendees in one form.

Shannon McDonald

Senior Associate - Customer Engagement Initiative at Girl Scouts - Arizona Cactus-Pine Council (Non-Profit Organization Management, 51-200 employees)

Vetted Review

5 years of experience

View profile

Formstack For The Church

Rating: 10 out of 10

Incentivized

October 5, 2017

Use Cases and Deployment Scope

We currently use Formstack across the whole organization, as well as our congregation. Since we are a church, we can literally have thousands of users filling out forms. Formstack allows us to store information all in one place and allows for a notification process to happen internally for our staff. We create forms for human resource needs such as employment applications, and well as internal processes such as purchase and check requests.

Pros

Notifications
Ease of design
Storing of data

Cons

Improved logic
More flexible fields
Can't think of an additional feature

Likelihood to Recommend

It seems Formstack is more suited to internal processes. We do not use Portals, so that is perhaps best suited for external users.

Verified User

Executive in Corporate (Religious Institutions company, 51-200 employees)

Vetted Review

2 years of experience

Formstack is a great way to generate any form you need.

Rating: 9 out of 10

Incentivized

October 4, 2017

Use Cases and Deployment Scope

We use Formstack for every area of ministry in our church, from event registration and payment to online donations. It may be a simple RSVP or signup form, or a complicated, logic-driven event registration. Formstack is easy to use and helps me to be able to craft sign-up forms for every application.

Pros

The conditional logic built into Formstack helps me craft forms and registrations with multiple options. It's pretty easy to pick up on how to use.
Mobile friendly forms that can be used directly in our app is a big plus.
The submission stats and charts have been invaluable to me in planning and keeping those in leadership informed.

Cons

I'd like to see Formstack be able to send each registrant a custom QR code for quick check in.

Likelihood to Recommend

Formstack is well suited for times when options need to be available for people to choose. I can create a simple form with our online givine/CMS system, but there is no flexibility there in asking for options and especially with conditional logic. We do a music theatre camp each summer and offer optional extra childcare times before and after for a fee. Formstack makes it easy for parents to sign up and select all their options.

Julie Harding

Assistant Media Director at Abba's House/Ron Phillips Ministries (Religious Institutions, 11-50 employees)

Vetted Review

5 years of experience

View profile

Loading Reviews List....