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Frame.io

Score9.1 out of 10

34 Reviews and Ratings

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What is Frame.io?

Frame.io is a video collaboration platform, supporting the video editing process by providing creative teams with time stamped comments, annotations and hashtags, and an accelerated sharing and approval process.

Categories & Use Cases

Frame.io Key Features

Learn about the best (and worst!) features Frame.io has to offer, as determined by TrustRadius' reviewers.
Based on 34 ratings of Frame.io's features
View all Frame.io features

Top Performing Features

  • Audit trail

    An audit trail is available of all comments, annotations, and changes made to all assets

    Category average: 5

Areas for Improvement

Most Frequent Users

Top 3 industries using Frame.io.
Based on HG Insights installation data
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#1 most frequent

Information

24.2%

349 installations of 1,444

#2 most frequent

Professional, Scientific, and Technical Services

21.8%

315 installations of 1,444

#3 most frequent

Manufacturing

9.8%

141 installations of 1,444

Frame.io Reviews

What users are saying about Frame.io.
View all Frame.io reviews

Frame.io helps organizing differing opinions from multiple stakeholders

Incentivized
Mike RothView profile
Video Content Creator in Marketing at FLY LINE PRODUCTIONS INC (1-10 employees employees)

Use Cases and Deployment Scope

Every time we send out a video to a client, for review or for final delivery, we do it on the frame.io platform.

Pros

  • Allows clients to make frame-specific notes, so there is no confusion what they are talking about.
  • When multiple stakeholders are making notes, platform automatically sorts them chronologically in the video.
  • Multiple stakeholders giving notes can see when their note conflicts with a colleague's.

Cons

  • The navigation controls for reviewing video are quite good for an online platform, but the instructions for a non-video professional should be right there on the review screen.
  • Wish there was a way to use embed codes on the hosted videos so they could be embedded on our website portfolio page (or others).

Most Important Features

  • Clients can make frame-specific notes
  • Clients can easily view and download in-progress and finished projects

Return on Investment

  • It is a time saver because we don't have to track through email threads trying to find notes about past versions
  • In much the same way Slack works for colleagues being able to join a conversation at any point, frame.io allows additional stakeholders to join the review process at multiple points and review their colleagues notes. This reduced conflicting notes, or at least engages the stakeholders among themselves to arrive at a decision.

Alternatives Considered

Vimeo

Other Software Used

Adobe Premiere Pro

Reviewing projects with time management and file structure in mind - Frame.io

Incentivized
Alyssa Schmidt
Video Editor in Marketing at Kindnss (1-10 employees employees)

Pros

  • file structure
  • commenting
  • project management

Cons

  • Stack multiple versions of videos
  • sending downloadable links
  • file structure

Most Important Features

  • commenting
  • time coding
  • video markup

Return on Investment

  • time management
  • project organization
  • easily sharable

Alternatives Considered

Google Drive

Other Software Used

Slack, Google Drive, WeTransfer

A sleek look and simple digital asset management and collaboration tool. All you need for digital assets.

Incentivized
Peter Kappes
Sr. Video Production and Digital Media Manager in Marketing at House of Design Robotics (51-200 employees employees)

Pros

  • Organization and display of Digital Assets
  • Presentation pages
  • Review pages

Cons

  • Copy presentation settings from last created presentation

Most Important Features

  • Frame.io Mobile App
  • Presentations
  • Reviews

Return on Investment

  • Reduced back and forth conversations trying to figure out what the other person is talking about.

Alternatives Considered

ActiveCampaign, Pipedrive and Leadfeeder

Other Software Used

ActiveCampaign, Pipedrive, Leadfeeder

The Most Effective Video Review Right in Your Pocket

Incentivized
Joel McAfee
Producer in Professional Services at lilDRAGON (1-10 employees employees)

Pros

  • Simple UI. Its drag and drop interface makes uploading and organizing something that happens inherently. Versioning is a huge issue when reviewing videos and frame allows you to keep old versions while prioritizing updated edits on the same link.
  • Frame.io allows you to make accurate notes on a video down to the frame - including drawing on a frame to indicate exact details your notes refer to. This allows for your post team to know exactly what the note-maker is referring to.
  • Privacy settings. Frame has an easy way to manage sharing by providing a "review link" and a "presentation" - this allows you to limit whether a reviewer has access to provide notes or just to review an edit. Simple password protection is an option for any review as well as the option for allowing a file to be downloadable.

Cons

  • The Frame.io platform is not as functional on an iPad. There is no iPad app and though the browser version of the software has been improved, it's still not up to snuff with the iOS app for iPhone. This is a huge miss on Frame.IO's part as we use iPads for review regularly and have issues playing back and managing note making in Frame.
  • Bang for the Buck. The pricing structure is quite limiting. 100 gigs of uploads is hardly enough for a team who regularly produced video, but that seems to be what Frame.io thinks is the sweet spot for upload limits for the professional team price package. The next plan up is an absurd $224 more per month for only 4x the upload limit. We produce half hour episodes of TV for public television so this limit is frustrating as our budget is not huge.
  • The limit on 5 team members for the team package is a bit frustrating as well - though there are plenty of collaborators for the price. It's the kindof thing that varies per project and Frame seems to be built for either very small teams or very large teams - but nothing in the middle.

Return on Investment

  • One negative impact has been the assumed role of post-management that Frame seems to remove from a small team/project. Often a single editor will upload a cut and then when reviewers begin to provide feedback, the editor instantaneously feels the obligation to proceed with making changes - often before note-making is done. Frame is so easy to communicate notes on, you can often forget the protocol of making sure all notes have been made and approved before proceeding. This is one area that Frame could be improved.
  • I don't know that you can allocate a number to how much ROI there is with Frame in place, but we used to use Trello to make notes - which was great except you had to have 2 windows open and then type out timecodes for each note. This clearly takes time - on both ends. Now, your notes are tied to the timecode and the editor can see very quickly where the notes are in regards to context of the video. It's direct feedback.
  • One of our primary business objectives is to always improve on the quality of our work. Frame.io is specifically built for video review, not for consumption of content but for contemplation of content. This is something that is essential in a mobile work environment where edit sessions aren't always something we're privy to. It allows for the edit suite to live in your pocket, anywhere - which inherently provides for more opportunity to give great feedback when inspiration strikes.

Usability

Alternatives Considered

Vimeo Pro, Wipster and Trello

Other Software Used

Vimeo Pro, Wipster, Trello

Frame.io Fantastically Frees Up Time for Editors

Incentivized
Hilary HobbsView profile
Video Specialist at Spear Education (51-200 employees employees)

Pros

  • The best part of Frame.io is the ability to have all video edits from different departments on ONE page. Instead of receiving four different emails with timecodes (if we are lucky), I can open my video in Frame.io and see all edits in chronological order from every person involved in giving feedback.
  • I enjoy the fact that not only are the timecodes exactly where they need to be (no guessing if the person meant the second before or after), but anyone reviewing has the ability to draw on the video to make their point more clear. So if someone is wanting an image moved on screen, they can draw a square EXACTLY where they want the placement.
  • Another great perk is the fact that I can add the Frame.io extension to my Premiere file and export the video directly to Frame.io. No need to render out a version and then upload to the website. It minimizes all the steps taken to get the video online and ready for review.

Cons

  • There have been a couple of times that the review links I have sent have not worked, and it crashed sitewide. I think Frame.io is still working out some kinks, but when I have a tight deadline it's frustrating getting blamed for a broken link when it's Frame.io's website having a meltdown.
  • I would like to be able to export all the timecoded edits directly to my timeline instead of having to reference the website or extension in Premiere. There may already be a way to have this done, but I haven't seen it or it hasn't been properly explained.
  • It's a mild inconvenience to automatically be signed up to get an email for every single edit that has taken place in my video. I know this is a reach, but there isn't much to complain about when it comes to Frame.io. I had to manually go in and opt out of the hundreds of emails I was getting sent for someone just leaving comments on my upload.

Return on Investment

  • The turnaround time of getting videos sent out has significantly decreased since using Frame.io. We are able to get our edits from multiple people quicker because there is no need for them to open the video, write down timecodes and write out their edit. It's all in one place. You don't even need to stop the video when you have something to write- it does it for you automatically.
  • The fact that I have all my edits in one place drastically cuts out a ton of time getting changes made to each of my videos. I am able to complete my video quicker, which allows it to release sooner, and I'm on to the next project days before I usually would start it.

Alternatives Considered

Dropbox Business

Other Software Used

Adobe Premiere Pro, JIRA Software, Infinisource iSolved