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Freshdesk Omni

Score9.5 out of 10

9 Reviews and Ratings

What is Freshdesk Omni?

Freshdesk Omni is an AI-first, CS Suite designed to provide a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams. Freshdesk Omni builds on the company's track record of omnichannel support products for businesses.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Buyer's Choice
2026
Buyer's Choice 2026
Tech Cares
2025
Tech Cares 2025
Tech Cares
2024
Tech Cares 2024

Videos

Screenshots

Screenshot of Advanced Analytics
Screenshot of Team Inbox
Screenshot of Customer Communication Management
Screenshot of Conversational AI

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Screenshot of Advanced Analytics

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What is Freshdesk Omni?
Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.
How much does Freshdesk Omni cost?
Freshdesk Omni starts at $35.