Decode your customer's verbatim in a few clicks
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Verbatim data from customers is a critical aspect that companies tend to ignore due to the sheer volume and complexity of analysing it and deriving outcomes from it. Gavagai is one such powerful tool that helps you in analysing the voice of your customer. It supports about 47 languages and the Machine Learning has been strongly coded to help you derive meaningful insights. The quantum of data for B2C business tends to be huge and that's where Gavagai simplifies it to analyse it. I have used it in my current and previous organisation and it has been a very helpful tool in understanding the pain points that my customers express through VOCs.
Pros
- Simplifies text data.
- Lets you customise your dashboard.
- Sentiment analysis
- Supports 47+ languages
Cons
- Auto generated filters based on the data uploaded.
- Adding more Indian regional languages.
- Competitive pricing
Likelihood to Recommend
Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.