#1 most frequent
United States of America
57.9%62 installations of 107
What is GetFeedback?
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
Categories & Use Cases
Product Demos
Top Performing Features
Compliance
Supports privacy compliance and confidentiality standards, such as HIPPA.
Category average: 9.1
Vendor-offered crowdsourcing
Vendor offers access to an audience or panel of respondents.
Category average: 8.1
Response tracking
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.7
Areas for Improvement
Question design help
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
Category average: 8.3
Custom reports
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
Category average: 7.9
Standard reports
Includes canned reports that allow users to generate and share accurate survey results.
Category average: 8.2
Who Buys & Uses GetFeedback
#2 most frequent
France
10.3%11 installations of 107
#3 most frequent
Canada
5.6%6 installations of 107
Affordable tool for client feedback
Use Cases and Deployment Scope
We use GetFeedback for surveys to internal and external clients. The platform provides us with an opportunity to address current client issues by surveying them and providing solutions to those issues in real time.
Pros
- Surveys
- Summaries
- Widgets
Cons
- Distribution could be better. Including more fields for comparison
- Dashboards could be more robust
Return on Investment
- We've been able to send surveys to thousands of clients
- Sent a daily survey to call center customers
- Real time problem solving
Usability
Alternatives Considered
Google Forms
Other Software Used
Salesforce CMS, Qualtrics XM for Strategy and Research, Quantum Metric
The premium survey platform for the Salesforce ecosystem.
Pros
- Great integration with Salesforce
- Fantastic looking surveys
- Incredible time to delivery - this is fast to spin up and use
Cons
- I would like to see some of the browser based analytics available in Salesforce
- Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
Return on Investment
- We went from having no CX statistics to having CX statistics
- We are now able to take strategic action based on fluctation in CX
- We are able to use CX in order to differentiate to competitors in marketing
Alternatives Considered
NICE Satmetrix
Other Software Used
Copado, OwnBackup, Social Studio, Vlocity for Communications & Media
Usability
GetFeedback is an easy to use survey tool for most use cases
Use Cases and Deployment Scope
We mainly use it for external routine questionnaires, responses to invitations, internal questionnaires. Nearly all questionnaires are synced back to our Salesforce org. Most one-off surveys are copies of previous surveys with visual changes. We send out most surveys through email links with variables appended - sometimes using the ability to embed a button.
Pros
- Intuitive
- Mobile friendly
- Sync to Salesforce
Cons
- More flexibility in terms of types of questions
- More layout customizations
- More complex syncing mapping options
Return on Investment
- Better feedback analytics
- Easy to deploy surveys with no additional cost
- Design decisions based on results
Other Software Used
Obsidian, Acumatica, Indeed.com
Using GetFeedback in Higher Education
Pros
- Salesforce integration is intuitive and easy to implement without any coding.
- Customization and logic is incredibly useful to improve the user experience.
- Visualizations and graphics are customer-friendly and load easily on all devices.
Cons
- Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
- Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
- Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
Return on Investment
- Streamlined assessments have dramatically increased survey response rates from less than 15% to over 40% for standard surveys.
- Admission application reference forms via GetFeedback has lessened need for an additional third-party solution to manage references.
Alternatives Considered
SurveyMonkey
Other Software Used
Salesforce Analytics Cloud, Salesforce Community Cloud, Salesforce for Higher Ed
Use GetFeedback!
Pros
- Salesforce integration
- Easy UI
- Flexible for branding
Cons
- Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.
Return on Investment
- Quality data
- No usability friction
- Efficiency
Alternatives Considered
SurveyMonkey
Other Software Used
Pardot, Outreach