Gist Reviews and Ratings

Rating: 9.5 out of 10

Score

9.5 out of 10

Community insights

TrustRadius Insights for Gist are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.

User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.

Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.

Reviews

112 Reviews

Gist Packs a Powerful Punch!

Rating: 10 out of 10

Incentivized

February 14, 2024

Use Cases and Deployment Scope

Gist is used in various capacities in my business. The first is their very very comprehensive CRM which allows for generous data storage (even custom data).

The second is the use of their Live Chat. With its robust features as well as a mobile app to stay connected on the go, it really is a very useful feature. <div>

</div><div>The knowledge base is another powerful tool they provide which is a big plus for customers to self-serve. </div>

Pros

CRM
Live Chat
Knowledge Base
Email Marketing

Cons

More videos in the help section
An iframe embed for its Live Chat (versus just the JS code) would make it more versatile in embedding in external sites.

Likelihood to Recommend

Their CRM is one of their most comprehensive I’ve seen with its ability to store large quantities of data - even custom data. <div>

</div><div>Their Live Chat is also very advanced and does most of what you would want a live chat to do when you have a team. </div><div>

</div><div>Their email marketing with automations is also quite advanced. </div>

Shade Odeinde

Founder at Peacock Virtual Events (1-10 employees)

Vetted Review

3 years of experience

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CRM Platform - Good value as a simple solution

Rating: 9 out of 10

Incentivized

October 17, 2023

Use Cases and Deployment Scope

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Pros

Chat Bots
CRM & List Management
All-In-One Company Management

Cons

Dashboard Organization & Settings
Innovation

Likelihood to Recommend

Gist is well suited for you if you want an all-in-one solution or a good starting point for managing your customer relational management. Once you get established, you may want to move off the platform, but it is a killer deal to get you started.

Dakotah Intriglia

Co-Founder in Product Management at ESTUS Digital (1-10 employees)

Vetted Review

2 years of experience

Seamlessly integrated chat, email, forms, popups and social media

Rating: 7 out of 10

Incentivized

April 5, 2023

Use Cases and Deployment Scope

We turned to Gist for a complete conversational marketing suite that would allow us to communicate more effectively with online users on our website, build new relationships and trust with them and overall expand our community. Community building is our main goal and Gist's online chat with chatbot, as well as e-mail marketing, forms and popups and even integration with social media ads, appeared as a great fit.

Pros

Seamless integration across chat, email, social media, website event tracking, and social media advertising (For the Premium plan)
Decent chat bot and dynamic prompts
Personalized emails based on user interactions and website events

Cons

Free plan limits are too low.
Chatbots should work not only for Gist's native online chat, but also for the other chat-based channels such as Facebook. (instead of having to use another software for that purpose)
Pricing structure - Support bot should not be an add-on but a core feature.

Likelihood to Recommend

Gist is great for online media, blogs and community websites, aiming to expand their communities. I also see Gist as very relevant for B2B businesses as well as B2C online stores which sell higher-value products. Gist is a great alternative to Hubspot, however due to its limited Free version and expensive Premium plan (which is really where all the magic happens), it may not work for many emerging businesses, communities, or non-profits on a lower/no budget.

Deyan Kanev

Digital Marketing Specialist in Marketing at Satirik Foundation (1-10 employees)

Vetted Review

1 year of experience

View profile

Top-notch customer support tool with live chat & bots

Rating: 10 out of 10

Incentivized

March 10, 2023

Use Cases and Deployment Scope

We use the Gist live chat as an easy and intuitive way for our customers and prospects to get in touch with us.

Pros

Live chat
Bots
Customer support

Cons

Customization
Integrations

Likelihood to Recommend

Gist is a great way for website visitors to contact our support team for pre-sales and support enquiries. They even offer mobile apps for on-the-go support. We can set our opening hours and set up bots to collect email addresses, for example.

Stefan Glumpler

COO (Chief Operations Officer) at ScubaClick (1-10 employees)

Vetted Review

1 year of experience

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Gist is a great value for money that's one of the best live chat software out there

Rating: 10 out of 10

Incentivized

March 6, 2023

Use Cases and Deployment Scope

Using it mainly for the live chat feature. I believe almost nothing beats a live chat function when it comes to supporting customers and visitors on my website. It also helps me collect leads and gain valuable insights into the visitor. I am looking forward to using their email marketing in the near future, but in the meantime, their live chat really is seamless, absolutely in love with it.

Pros

Absolutely seamless live chat functions
Awesome dashboard which tracks visitors that use the live chat with great detail
Their customer service is awesome, and response time is good!

Cons

Offering white labelling for the Professional Plan
Offer one domain/website for each seat instead of just one domain

Likelihood to Recommend

I believe Gist (in particular their live chat) is suitable for visitors who are from the general public, which I am using for my website. I also run a separate website where I deal directly with my customers (photographers, B2B) and find that Whatsapp is better (in a sense, closer or more informal feel) suited for long term follow ups and conversations.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

1 year of experience

All on one tool for any business

Rating: 10 out of 10

Incentivized

March 4, 2023

Use Cases and Deployment Scope

Being able to bring our marketing and support to one platform is one major reason why we chose Gist. Gist is an invaluable CRM platform that helps us build trust and grow revenue. With Gist, we can easily manage customer interactions in one convenient application, eliminating the need to constantly switch between chat and marketing tools. The live chat feature gives our customers quick answers to their questions, helping speed up resolution times and increase sales pipeline potential. Additionally, Gist’s custom bots are a great way to provide help content to customers while qualifying leads and generating more revenue. Overall, Gist is an easy-to-use platform that simplifies customer relations management. Its intuitive interface and advanced features make it a great choice for businesses looking to improve their customer service operations and grow their revenues. And its personalized conversations create lasting relationships with customers that will continue to benefit the company long after they’ve made a purchase. Gist is truly a must-have for any business looking to keep customers happy and drive growth.

Pros

Live Chat
Email Marketing
Helpdesk
Chat bot

Cons

SMTP support for Inbox

Likelihood to Recommend

Having your marketing and support tools streamlined on the same mechanism can help businesses drastically reduce time and chaos they previously faced when dealing with multiple tabs. Gist has come up with an amazing solution to help organizations keep update information quickly & why disrupt something that is working? With Gist, businesses now benefit from the offering by being able to switch between their core data, reports and content and customer tickets seamlessly. They no longer have to suffer from switching back & forth each time there is an interruption in the workflow. Therefore, it only seems reasonable for me to suggest that Gist can help strengthen any business!

Jijo Jose

Founder at Indie Shorts Mag (1-10 employees)

Vetted Review

1 year of experience

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Gist has been a time and money saver for me and my business

Rating: 10 out of 10

Incentivized

February 14, 2023

Use Cases and Deployment Scope

Gist has helped bridge the gap between customer commuications and support. We use Gist in our daily efforts to engage with customers on the website to answer questions or queries. We also use Gist to help with our email marketing activities to customers

Pros

Chat support
email marketing
chat bots

Cons

Open dialogue with users
Chat bots to engage with them
Email marketing to existing database

Likelihood to Recommend

Gist support has been amazing and have helped me configure the product to my requirements. Its pretty easy to use and importing my email database was incredibly simple. Managing multiple domains across one account has been difficult but with the use of seperate workspaces you can overcome this and create seperate areas and teams to manage your various websites

Ben Cleaver

owner in Marketing at Boximus Ltd (1-10 employees)

Vetted Review

1 year of experience

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Amazing and well-designed tools

Rating: 9 out of 10

Incentivized

February 11, 2023

Use Cases and Deployment Scope

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool. Only unfortunate thing is ... the premium price is over my budget.

Pros

Live Chat and Chat Center to manage
Sales Pipelines
Outbound Email
Email Builder
Form Builder

Cons

Localizations and more UI preferences customization
More Integrations
AI applied

Likelihood to Recommend

When you've a clear journey of sales pipeline and product & service sites. Without it, it is worthless. It is well suited when you're running the campaign or running the business that require supporting team. It is good if you're interested in hook the customer in time while you're away from keyboard.

Prarin Lekuthai

CEO (Chief Executive Officer) in Corporate at Cenixoft (11-50 employees)

Vetted Review

12 years of experience

Great all-in-one tool

Rating: 10 out of 10

Incentivized

February 10, 2023

Use Cases and Deployment Scope

We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools and now use Gist in place of them all. Instead of having to sync up those different tools, we enjoy having a unified approach where we can easily bring all the components together into one place.

Pros

Chat
Email marketing
Automation

Cons

It would be handy if deleted contacts were removed quicker from the system

Likelihood to Recommend

We recommend it to companies that want an affordable way to manage a bunch of tools. For example, chat on the company website; email marketing; lead nurturing with multi-step automations etc

Peter Chaly

Managing Director in Marketing at SMARTink Marketing Agency (1-10 employees)

Vetted Review

4 years of experience

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Best all-in-one app for SaaS Support

Rating: 10 out of 10

Incentivized

November 7, 2022

Use Cases and Deployment Scope

As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.

Pros

Chat for user support
Marketing e-mail
Forms

Cons

Translate to portuguese on all features

Likelihood to Recommend

When we found Gist, we were amazed at all its features. Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.

But we think there's a lot of space for improvement, and they are making the product better each day

João Paulo Beluca

Founder in Corporate at Gipo (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

All on one tool for any business

Rating: 10 out of 10

Incentivized

March 4, 2023

Use Cases and Deployment Scope

Pros

Live Chat
Email Marketing
Helpdesk
Chat bot

Cons

SMTP support for Inbox

Likelihood to Recommend

Jijo Jose

Founder at Indie Shorts Mag (1-10 employees)

Vetted Review

1 year of experience

View profile