Super satisfied with all the GoContact features

Rating: 10 out of 10

March 7, 2022

Use Cases and Deployment Scope

We have loved this software because it allows us to serve our customers quickly and efficiently. Its interface is very simple, the whole software is quite easy to use and could be used quickly by all our agents without any hiccups. The fact that all the information is in the cloud means that we can access it from anywhere.

Pros

Call scripts have helped agents to solve minor problems quickly and easily.
You can choose which call to attend, depending on the priority or waiting time that the call has had.
Very simple and intuitive software, which has allowed the entire customer service department to handle it smoothly in record time.

Cons

It does not have a chatbot, which would be very useful to not saturate the system with requests that could be solved in an automated way.
The mobile app is well below acceptable, which could not be of much help to us.
GoContact's technical support could be improved, as they were late to the requests we demanded.

Likelihood to Recommend

I definitely recommend this software, which has increased sales and our agents have been able to develop their work functions more fluently. Customer service has been improving little by little, allowing the barriers between consumer and agent to be reduced and better communication.

Fabiana Pareja

Graphic Designer in Marketing at Mokima - All In One Marketing (51-200 employees)

Vetted Review

1 year of experience

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Go Contact helped us in our business continuity during COVID-19

Rating: 9 out of 10

Incentivized

October 23, 2020

Use Cases and Deployment Scope

GoContact is only used for Telemarketing purposes here at Goldenergy. We use GoContact to manage cold leads and get in touch with prospective customers presenting our product and prices in order to close deals in an outbound or inbound call (if the prospect returns the call). GoContact is also used to keep control of the operations.

Pros

Outbound Campaings
Dashboards
Scripting

Cons

External SIP Phone method
Managing DDI's
Workforce Management

Likelihood to Recommend

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.

If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Vítor Hugo Pacheco

Head of Telemarketing in Sales at Goldenergy (51-200 employees)

Vetted Review

1 year of experience

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GoContact Reviews & Insights