#1 most frequent
United States of America
47.5%19 installations of 40
What is GoodData?
GoodData is an analytics platform used by organizations to deliver real-time, governed insights, embedded into products, customized for users, and integrated into any data environment.
Categories & Use Cases
Media
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Top Performing Features
Customizable dashboards
Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.
Category average: 8.4
Multi-User Support (named login)
Named model access means that users have access based on name and password.
Category average: 8.1
REST API
REST is an architecture style for designing networked applications
Category average: 7.4
Areas for Improvement
Formatting capabilities
Ability to format output e.g. conditional formatting, lines, headers, footers.
Category average: 7.2
Location Analytics / Geographic Visualization
Location analytics is the visualization of geographical or spatial data.
Category average: 7.2
Predictive Analytics
Predictive Analytics is the ability to build forecasting models based on existing data sets.
Category average: 6.7
Who Buys & Uses GoodData
#2 most frequent
Brazil
17.5%7 installations of 40
#3 most frequent
Australia
10.0%4 installations of 40
GoodData review
Use Cases and Deployment Scope
We embed custom GoodData dashboards and a UI to build custom reports into our product. Pre-built dashboard cover about 80% of customer needs. The custom report builder covers the rest. Data is sent each night to GoodData, processed and available to the customer the following morning. UI allows customers to schedule emails so they get the reports in their inbox at regular intervals.
Pros
- Embedded reports - users don't sign in, the reports are seamlessly a part of our offering.
- Customizable reports - huge flexibility with an easy learning curve.
- Knowledgeable support - our support rep knows our data better than we do. When a bad data point comes in, he spots and fixes it before we know it is a problem.
Cons
- Per customer 3rd party data. It is challenging to pull in extra data for an individual customer via automated process.
- Version confusion. We integrated with an older version, wish we were using the cloud version now offered as it gets new updates, but migration to it will be a process.
- Cost.
Return on Investment
- Up front development time took a while, but since then we have been hands off and the product runs fine.
- Customers that ask for features, are often happy to learn we can solve their need in a custom Insight.
- Customers now speak highly of our reporting feature compared to our previous offering.
Usability
Gooddata is a superpower platform
Use Cases and Deployment Scope
The use of gooddata in our company serves as a dashboard for creating customer KPIs. The use of Gooddata really helps us in doing our work so that our work is faster. So far we are very satisfied with the performance of gooddata. From use to support, we are very helpful.
Pros
- Using MAQL
- Choice of various chart shapes
- Support and community from gooddata
Cons
- Added MAQL documentation
- Adding features to mobile, because sometimes I like to work without using a PC
- Added a chart in the form of gauge/speedometer
Return on Investment
- Data becomes more structured
- We become more trusted by our customers
- The value provided by gooddata is our weapon in pampering customers
Usability
Alternatives Considered
Microsoft Power BI
Other Software Used
Microsoft Power BI, Domo, Formstack for Salesforce
GoodData Review
Use Cases and Deployment Scope
Our company is using it to provide additional reporting options and features and functionality to our clients.
Pros
- User permissions
- Automation of reporting
- Flexibility
Cons
- The nuances of the set up can get a little difficult to navigate
- Not knowing where client responsibility ends and GoodData help is required.
- Charging for time to assist with navigating the product can be a little off putting to new clients we are looking to expand to. It makes them feel like they cannot ask questions.
Return on Investment
- Allows for us to check boxes on rfp's for ad hoc reporting
Usability
Other Software Used
Jira Service Management, Balsamiq
GoodData Your go-to BI Solution
Use Cases and Deployment Scope
I work with [...] team and we use GoodData as our BI partner. This collaboration has been for several years now. We push the contact centre metrics to GoodData and our customers use this to optimize their contact centre operations. We have several highly valued customers which rely heavily on GoodData.
Pros
- Ability to create custom metrics
- The UI is very easy to use with drag and drop
- Useful UI to onboard anyone easily
Cons
- Introduction of AI capabilities
- Easier migration to GoodData Cloud
Return on Investment
- Enhances our Contact Centre portfolio and makes our product usable by customers of all scale
- High latency has led to some customer dissatisfaction but has improved a great way over the last year.
Usability
GoodData - good value for money but, in my opinion, not the best tool on the market
Use Cases and Deployment Scope
We use GoodData to connect and visualise various data sets. We have several dashboards for different services, overview dashboards etc. The usage is wide across all the functions (data analysts, marketers, sales reps, managers, ). We use GoodData with an ETL tool Keboola because they have a goood integration and it's quite easy to load data from Keboola to GoodData.
Pros
- Telemetry
- Dashboard organization
Cons
- Metrics have to be always created, there's no default like SUM(metric)
- Speed
- Documentation
Return on Investment
- ROI monitoring and improvement
- CLV monitoring and improvement
Usability
Alternatives Considered
Microsoft Power BI, Tableau Server and Looker Studio
Other Software Used
Tableau Server, Looker Studio
