Goodworld Reviews & Insights

Score9 out of 10

12 Reviews and Ratings

Community insights

TrustRadius Insights for Goodworld are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful Customer Support: Users have found the support customer service to be helpful, with quick turnaround times. Several reviewers appreciated the prompt responses from customer service and had positive experiences working with them.

Easy Branded Landing Page Creation: Many users appreciate the ease of creating a branded landing page, which allows them to set up their main donation page on their website easily. This feature has been praised for its convenience and user-friendly interface.

Convenient Data Management: Users find it convenient to copy links and make edits and updates on the page or event set up. Additionally, they find it easy to filter and download donor lists, making it simple to export data. These features contribute to a seamless experience in managing campaign information.

Goodworld Reviews

10 Reviews

Very pleased with Goodworld!

Rating: 10 out of 10

Incentivized

July 12, 2022

Use Cases and Deployment Scope

As a non-profit, we have several events throughout the year. We use Goodworld, Cheerful giving site to build our fundraising events and fundraiser profiles as it's very customizable and easy to use. The customer service is great, and they are very quick to respond to us with questions or help. Also, they are open to suggestions and are making changes/upgrades for an even better experience.

Pros

Support
Customer Service
Walking through problems

Cons

Maybe just a few options to customize some of the forms.
Individualized reporting.
We have the same events year after year, and it might be nice for repeat donors/fundraisers not to have to create a new profile each year.

Likelihood to Recommend

As an organization, we have several different types of fundraising events. This product allows us to have individual pages or a full event page. It's pretty straightforward, even for our donor fundraisers. They can create their own individual fundraising pages to share through social media or email. Their help and support are wonderful!

Denise Durkee

Director, West Michigan in Marketing at Easter Seals Michigan (501-1000 employees)

Vetted Review

2 years of experience

View profile

The All-in-One Platform that makes you look GREAT in Performance Reviews

Rating: 10 out of 10

Incentivized

July 2, 2022

Use Cases and Deployment Scope

Goodworld has been instrumental in leveraging our corporate partners to support the mission of Rebuilding Together Pittsburgh. Their platform made it easy for individuals, departments, and entire companies to craft custom fundraisers and engage staff and their networks. We've also run several successful events on the platform and plan to run two more this year. Having event attendees, corporate partners, and individual donors in one place streamlines our Development department and has created opportunities for engagement that wouldn't otherwise have been possible.

Pros

Intuitive online platform
Crowdfunding/peer-to-peer
Website landing pages
Fundraising events

Cons

Reporting features could be more detailed

Likelihood to Recommend

Goodworld is perfect for our mid-sized nonprofit. We still use Salesforce as our CRM because our nonprofit does construction work, and many donors also sponsor home repairs, etc.; but for a smaller, less complex nonprofit, this platform could easily be a one-stop-shop!

For companies and larger nonprofits, this platform provides so many great tools under one roof that are easy to create, share, and track; but I'm sure an outside CRM would be useful for more complex tracking and analysis in those cases, as well.

All in all, I think this platform packs the biggest punch for the price! It's easy to use alone, and in tandem with other fundraising software, so it's been a big "win" in our books.

Verified User

Director (11-50 employees)

Vetted Review

4 years of experience

Powerful platform with top-notch customer experience

Rating: 10 out of 10

Incentivized

July 1, 2022

Use Cases and Deployment Scope

CHC: Creating Healthier Communities curates customized employee engagement opportunities for companies nationwide using Goodworld software. Our goal is to connect companies to the community year-round aligning with CSR and ESG priorities identified by each business. The Goodworld platform enables us to host activations ranging from payroll giving, one-time and reoccurring credit card donations, virtual events, volunteerism, and cause learning opportunities. We currently work with approximately 45 companies or local municipalities to host their workplace giving programs soliciting more than 70,000 U.S. employees to raise nearly $2.4 million in support of our high-impact nonprofit partners. Our success in meeting client needs can be attributed to Goodworld's platform adaptability and modern, user-friendly experience.

Pros

Dives deep into perfecting user-experience
Incorporates industry best practices and top-notch trends to encourage increased engagement and giving
Builds synergy with clients to achieve big picture goals while pinpointing areas of improvement within the smaller details
Remains focused on being a force for good

Cons

Incorporating more extensive virtual wallet and payment options
Expanding silent auction technology features

Likelihood to Recommend

Goodworld is a true partner in collaboration. They manage every relationship with the care that goes well above the customer service of any transactional, contractual agreement. The Goodworld team has cultivated a culture of open feedback, idea-sharing, and mutual learning that has enabled them to create a superior giving technology platform. When matters of urgency arise I am always able to get in contact with my Goodworld representative and provide quick solutions. We have worked together to implement needed features serving specific users while adapting the solutions to be beneficial for all users making the platform more powerful with every phase of development.

Lacey White, MPA, CFRE

Senior Director, Corporate Engagement in Product Management at CHC: Creating Healthier Communities (11-50 employees)

Vetted Review

2 years of experience

View profile

Goodworld is easy to use with great customer service and I would 100% recommend if your goal is to raise money online!

Rating: 10 out of 10

Incentivized

April 21, 2022

Use Cases and Deployment Scope

Goodworld has been an important tool for our organization to scale up our fundraising digitally. During COVID-times when our organization has had to rely on fundraising online rather than our traditional in-person fundraising venues, we've made good use of Goodworld's donation and event page creation tools to showcase our community's stories, digital campaigns, peer-to-peer campaigns, and virtual events for the broader public.

Pros

SCIDpda has had very good experiences working with Goodworld's customer service and backend team to find accommodations on limitations in the interface/software and features not yet available. Questions are answered and addressed in a timely manner.
The ease of creating our digital campaigns on the drag-and-drop page creation interfaces is notable. Our fundraising content is easily prepared and readily deployed with Goodworld.

Cons

As we enter the world of in-person galas again, it would be nice to have some kind of integration with live auctions.

Likelihood to Recommend

Choose Goodworld if your organization is seeking to raise money online. If you need to run a live auction, other software may be needed.

Verified User

Employee (51-200 employees)

Vetted Review

3 years of experience

Goodworld makes online giving a snap!

Rating: 9 out of 10

April 12, 2022

Use Cases and Deployment Scope

The Hollywood Police Activities League uses Goodworld for our online giving and events software platform. We started using it last year, and have been pleased with it's user friendly landing page and campaign set ups. It's has definitely helped us streamline our online donation processing and overall online giving has increased. Additionally, we use the Events section for registration of participant and donor events which has gone very well so far. While I'm hoping they can add a couple options I understand are in the works for tailoring some of their pages, we are definitely happy with our transition to using the platform. Previously we were using several different online and point of purchase programs, with information being captured different ways, varying service charges and tracking gifts was messy. By settling under one platform - Goodworld - this also makes importing data into our CRM much more effective.

Pros

Ease of creating a branded landing page, Day 1 we were able to set up our main donation page on our website, that looked great, was easy to copy links, and with the page or event set up, it's easy to edit and update.
Donor list exports, easy to filter and download
Payment - Gift notifications are prompt

Cons

I'd like to see the functionality for tweaking event/ticket purchases to allow for a discount code or VIP code. That will allow us more flexibility with our event pages without having to do as much back end additions
For Campaigns, I'd like to see the option for Dollars raised without having to include the overall $ Goal. I'd also like to have a few other options for editing donations.
As the platform expands, it would be great to have a few more options for event pages to allow for a multiple logos that can have links, to showcase our sponsors better. This may already work, but I'm trying to figure it out better.

Likelihood to Recommend

I'd recommend the Goodworld platform for almost any scenario of online giving. It's definitely well suited for smaller grassroots organizations as it isn't cost-prohibitive, and helps get you up and running to process donations quickly. Their customer service has been great with fast response times and helping me get things sorted out quickly so there is not downtime for our front-end users. I'd say the only real challenge we experienced to date is regarding in-person events that need a point of purchase/donation swiper. For live events we still need to work out the particulars and I expect Goodworld will come up with a few options soon.

Kitty Gordillo

Executive Director at Hollywood Police Activities League (1-10 employees)

Vetted Review

1 year of experience

Our non profit loves GoodWorld!

Rating: 9 out of 10

Incentivized

April 5, 2022

Use Cases and Deployment Scope

Goodworld was an excellent choice when transitioning from our previous CRM network. It is user-friendly, easy to navigate, and allows for design customization to ensure our branding is consistent. We also love that the reps are easy to get ahold of and have a turnaround of usually 1-2 business days. Brittany has been fantastic and we are very content with our purchase.

Pros

Easy to customize and design campaigns that fit our branding.
Easy to integrate onto our website without having to call developers.
Able to share via social media in a streamlined fashion.

Cons

If we were able to fully adjust the design blocks on the pages that would be great, they leave very awkward white space when you add many on the same page. Please add margins.

Likelihood to Recommend

It is well suited to incorporate into our email campaigning and use the URL as a button.

Danica Laios

Development Manager in Research & Development at Tapestri Inc (11-50 employees)

Vetted Review

2 years of experience

Customer Support and Donor Comfort - a winning combination!

Rating: 10 out of 10

March 31, 2022

Use Cases and Deployment Scope

We needed a product for our day-to-day donations and the ability to be set up for ticket sales for events. Goodworld had all these options and was easy to use, and gave a professional look at the event being set up.

Pros

Ease and comfort of donors trusting the platform to make donations from our homepage
different events and fundraisers with ticket sales
Customer service and help with a quick turnaround

Cons

Peer-to-Peer fundraising for 5k events

Likelihood to Recommend

We have been pleased with the ease of setting many different types of fundraisers over the year. Our donors have been happy with the site's ease of use and are comfortable adding their information to the platform.

Susan Patterson

Executive Director in Corporate at Ovations for the Cure (1-10 employees)

Vetted Review

2 years of experience

Highly recommend using the Goodworld Platform!

Rating: 10 out of 10

March 30, 2022

Use Cases and Deployment Scope

We use the platform primarily for peer-to-peer fundraising, alongside statewide campaign efforts, virtual food drives, etc. This platform has helped us expand our donor base and increase community awareness about food insecurity in our state.

Pros

Peer-to-peer Fundraising
Customer Service
Virtual Food Drive Options
Statewide Fundraising Competitions

Cons

I don’t really have any dislikes. The only time I have trouble with something is creating the appropriate graphics that work across all devices, especially mobile devices. It can be a bit cumbersome.

Likelihood to Recommend

Goodworld is a great user-friendly platform. The customer support they provide to our organization is top-notch. They are always looking for ways in which they can grow and improve the platform which makes great sense in the evolving world we live in.

Whitney Atteberry

Community Engagement Manager at Regional Food Bank of Oklahoma (51-200 employees)

Vetted Review

2 years of experience

Excellent for Online Auctions!

Rating: 10 out of 10

March 16, 2022

Use Cases and Deployment Scope

We use Goodworld for our online auction and most recently started using the peer-to-peer option. We had great success with our online auction. Tracking, donations, and receipts were easy to work with. Richie provided quick support when we initially started. So far we are very happy with the product

Pros

uploading
tracking
automated receipts
collecting data

Cons

allow uploaded photos to expand the screen area better

Likelihood to Recommend

Well suited for online auction ease and tracking. So far the peer-to-peer is working well. Hope to use both again soon.

Lorraine Rorabaugh

Donor Alumni Relations in Sales at USA Wrestling (51-200 employees)

Vetted Review

1 year of experience

It is a GREATworld for me using GoodWorld!

Rating: 10 out of 10

March 16, 2022

Use Cases and Deployment Scope

We use Goodworld to create custom campaigns to benefit nonprofits we feature in our "Force For Good" series. We use their donation links and Text To Donate features during our programs and on follow-up campaigns. They make it so easy for us to help others!

Pros

Text To Donate
Easy Dashboard for Progress
Easy To Create Campaigns
Fast Customer Service responses

Cons

Would like to send campaigns out directly rather than through Mail Chimp or Constant Contact or other mass email platforms

Likelihood to Recommend

I create campaigns for multiple nonprofits, and they make it so easy to set up and manage campaigns and track donations. It would be good if they had the ability to support non-US nonprofits, currently, I think you need a US fiscal sponsor for it to work. But it is amazing for USA nonprofits!

Verified User

C-Level Executive (11-50 employees)

Vetted Review

1 year of experience

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Goodworld makes online giving a snap!

Rating: 9 out of 10

April 12, 2022

Use Cases and Deployment Scope

Pros

Ease of creating a branded landing page, Day 1 we were able to set up our main donation page on our website, that looked great, was easy to copy links, and with the page or event set up, it's easy to edit and update.
Donor list exports, easy to filter and download
Payment - Gift notifications are prompt

Cons

I'd like to see the functionality for tweaking event/ticket purchases to allow for a discount code or VIP code. That will allow us more flexibility with our event pages without having to do as much back end additions
For Campaigns, I'd like to see the option for Dollars raised without having to include the overall $ Goal. I'd also like to have a few other options for editing donations.
As the platform expands, it would be great to have a few more options for event pages to allow for a multiple logos that can have links, to showcase our sponsors better. This may already work, but I'm trying to figure it out better.

Likelihood to Recommend

Kitty Gordillo

Executive Director at Hollywood Police Activities League (1-10 employees)

Vetted Review

1 year of experience