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Google Forms

Score8.8 out of 10

913 Reviews and Ratings

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What is Google Forms?

Google Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via spreadsheets or other analytics software.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Google Forms has to offer, as determined by TrustRadius' reviewers.
Based on 913 ratings of Google Forms's features
View all features

Top Performing Features

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 9.1

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 8.9

Areas for Improvement

  • Survey logic flexibility

    Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

    Category average: 8

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 8.5

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.1

Reviews

What users are saying about Google Forms.
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Great for small budget-conscious enterprises

Incentivized
Mark BurlinsonView profile
Communication Coach at Mark Burlinson Communication Coaching (1-10 employees employees)

Use Cases and Deployment Scope

We are a small company with tight budgets and need to be able to collect registrations as well as feedback. Google forms allows us to do this economically and simply. It is easy to create the forms we need, and to repurpose existing forms by duplicating and editing. This meets our needs admirably.

Pros

  • Form design is simple
  • There are options for collecting results
  • Sharing the form is easy by email or link

Cons

  • It would help to have more templates that can be adapted, saving design time
  • If you have more than one Google account it can be easy to open the wrong one for your form design
  • Occasionally the sharing settings can exclude potential recipients because they are not configured correctly

Return on Investment

  • We have been able to design and implement forms with zero additional cost
  • Getting feedback has enabled us to improve without a budget item for such feedback

Usability

Alternatives Considered

SurveyMonkey

User-friendly tool for simple surveys and RSVP.

Maria SergeevaView profile
UX and Content Designer in Marketing at Career Pathway Institute (51-200 employees employees)

Use Cases and Deployment Scope

We use Google Forms for multiple registrations and RSVP for our free events. It is free and very easy to use, doesn't require special access like forms in Wix. Every event manager can use forms tailored to their needs, customize them, and gather the necessary information about event participants. All answers are collected in Google Sheets and can be downloaded as a CSV file for use in any CRM.

Pros

  • Collect answers.
  • Make quizzes.
  • RSVP
  • Collect contacts.

Cons

  • It is not secure to keep some information in Google Sheets.
  • Design options are limited.
  • Limited questions types.

Return on Investment

  • Speed up event registration.
  • Helps to collect leads.
  • Helps to collect data and use it for planning events.

Usability

Alternatives Considered

SurveyMonkey and QuestionPro

Other Software Used

QuestionPro, SurveyMonkey, Looker Studio

Google Forms for Childcare Industry

Incentivized
Shannon Brennan
Center Director at Morningstar (51-200 employees employees)

Use Cases and Deployment Scope

I use Google Forms for business reviews from enrolled families, enrollment interest from families, staff anonymous reviews, time-off requests, interest polls, and more! Google Forms is very versatile, and I use it whenever I need input and information from a large group of people, whether it is families or teachers.

Pros

  • I love the feature that turns the form into a google sheet. It makes the information very easy to view and access.
  • I like that you can choose whether or not you want to collect email addresses so that the form can be anonymous if needed.
  • I really like how accessible and easy to read the charts and graphs are.

Cons

  • I think that the settings tab should be in the hamburger menu in the top right corner instead of where it is in the middle of the screen. That style is a little funky and doesn't really conform to more intuitive UI design.

Return on Investment

  • Without Google Forms, I would have to gather these responses differently, taking a lot of time out of my busy schedule.
  • Google Forms allows our childcare to keep a pulse on enrollment needs of families and the data gathers directly impacts keeping our center to capacity, allowing us to provide more care to more local families.

Usability

Alternatives Considered

Microsoft 365

Other Software Used

Google Sheets, Google Calendar, Dropbox, Google Slides, Microsoft 365, Microsoft Teams

Customizable Google Forms

Incentivized
Susan PrattView profile
Property Manager in Professional Services at 24k Property Management (1-10 employees employees)

Use Cases and Deployment Scope

I’ve been using Google Forms for years to send out to Clients. It’s been a great way to capture how we can best support our Clients. We have several surveys we send out and it’s great how simple the forms are to adjust as well as measure results. Highly recommend!

Pros

  • Measure statistics
  • Easily formattable
  • Secure

Cons

  • The view looks rather plain

Return on Investment

  • Betters our customer service
  • Captures metrics
  • Historical referencing

Usability

Other Software Used

Google Ad Manager, DocuSign, Buildium, RingEX

Great software and easy to use.

Incentivized
Verified User
Employee (1-10 employees employees)

Use Cases and Deployment Scope

We use Google Forms to create a class schedule and see if anyone wants to add it. We have a lot of staff with different schedules, so it helps coordinate everyone's schedules. I also use it for my volunteer mentorship to look up the student's essays and classes. So it helps us stay updated on their progress.

Pros

  • Scheduling
  • Headshots
  • Essays

Cons

  • Larger print.
  • More colors.
  • Easier format.

Return on Investment

  • Improves class retention.
  • Organizes lesson plans.
  • It keeps everyone's info in one place.

Usability

Alternatives Considered

Microsoft 365