Commodity Hosting - Above Average Support - In My Experience, Unethical Sales / Billing Practices
Rating: 1 out of 10
Use Cases and Deployment Scope
I used Green Geeks to manage 3 websites.
Pros
- T1 support generally responds w/i 15-30 minutes
Cons
- In my personal experience, the billing department uses unethical practices when customers cancel subs.
Likelihood to Recommend
If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.
Vetted Review
2 years of experience