Gridspace

Gridspace is a contact center automation solution. Its tools allow users to explore and present data from voice calls at the agent, team and site level. Users can explore and present data from voice calls at the agent, team and site level, and carry out live monitoring to oversee conversations, watching for events or urgent issues that influence the customer experience. The Gridspace dashboard also includes a number of metrics with pre-built KPIs, and automated QA scorecards.

Gridspace's more advanced automation capabilities include Grace, the company's virtual assistant, available to Gridspace customers. Grace is a task-specific voice bot that can handle multi-turn customer interactions in a natural and friendly way. Grace is made for hybrid workforces, allowing voice bots and expert agents to tag-team contact center workloads.

Included developers tools enable users to:

• Scan voice calls for phrases and concepts
• Authenticate speakers with voice biometrics
• Redact audio in real-time and manage sensitive PII, PCI and HIPAA data
• Extract responses from qualification and onboarding calls
• Scale on demand to handle billions of call minutes
  
• Run on any or many clouds including AWS, Azure and Google Cloud

Gridspace is compatible with PCI, PII, and HIPAA environments. It can scale on-demand to handle up to 50,000 concurrent calls. Gridspace can be tried for free.