LevelUp, now part of Grubhub Enterprise Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for LevelUp, now part of Grubhub Enterprise are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Mobile Payments: Many users have praised LevelUp for its convenience in allowing them to pay with their mobile phones. They appreciate the ability to make payments without using cash or cards, and find it especially helpful when they don't have their wallet on hand. Some users have mentioned that LevelUp's integration with point-of-sale systems sets it apart from other similar apps in the market.

Rewards and Loyalty Program: Several reviewers have expressed their satisfaction with LevelUp's rewards and loyalty program. Users enjoy earning points per transaction, which can be redeemed towards future purchases. They appreciate the great rewards offered by partner vendors and the convenience of using digital loyalty cards for multiple places through a single app.

User-Friendly Interface: The user-friendly interface of LevelUp has been positively highlighted by many customers. They find it easy to navigate, sign up, and start using the app. Reviewers mention that the clean design and intuitive layout contribute to a seamless user experience.

Reviews

1 Review

LevelUp

Rating: 8 out of 10

Incentivized

June 24, 2021

Use Cases and Deployment Scope

LevelUp was originally just used for processing payment (through their app) allowing customers to easily scan using a QR code for payment, but in 2017 our company used LevelUp to develop and build our own proprietary app - primarily used to order ahead, loyalty, and scanning for payment in the restaurant. Their team provides support for both our app users and we work closely to update and maintain the app.

Pros

Full integration with Toast POS and Grubhub
Response time from their enterprise support desk is very fast
Dashboard is easy to use for managers

Cons

When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
Partial refunds cannot be processed on the dashboard or in store
The QR scanners break frequently
The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.

Likelihood to Recommend

Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.

Verified User

Director (201-500 employees)

Vetted Review

5 years of experience

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