Best Ticketing Solution
Use Cases and Deployment Scope
We are online market place, therefore we receive many emails and chat to our customers on daily basis. It was quite difficult for us to respond on an every email via email inbox. Therefore. we opted HappyFox to managed our email which converts all our email into ticket. It helped us. <span style="font-size: 14px;">
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Pros
- All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
- One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
- You can integrate HappyFox with Magento.
Cons
- HappyFox should provide a customization in category statues.
Likelihood to Recommend
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.
Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.
All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
