HappyFox Chat

Score9 out of 10

1 Reviews and Ratings

What is HappyFox Chat?

HappyFox Chat is a live chat software aimed at helping businesses provide great customer support and boost sales. The technology stack is designed with high-performance capabilities for ultra-fast speed, ensuring that customers get quick responses to their inquiries. One of the best things about this software is its easy installation process - it takes less than a minute to set up on your website by copying and pasting a Javascript snippet.

With HappyFox Chat, agents can effectively handle customer requests with ease thanks to canned responses that help them respond faster. Notifications through native applications for Mac, Windows, and Mobile enable teams to communicate with customers even when they're on-the-go. Additionally, users get access to unlimited chats and valuable insights into chat statistics like waiting times, average response times, and chat duration. HappyFox Chat boasts an unlimited agent plan starting at just $29 per month along with 100 integrations with other software tools - making it an excellent choice for businesses looking to boost productivity!

Categories & Use Cases

Live Chat

Verified User

Project Manager in Product Management (501-1000 employees employees)

Pros

All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
You can integrate HappyFox with Magento.

Cons

HappyFox should provide a customization in category statues.

Return on Investment

We are able to answer customer queries within SLA
The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

Other Software Used

Zoho Chat, LimeLight