Timely Support and Seamless Article Migration
Rating: 10 out of 10
Use Cases and Deployment Scope
We had several thousand knowledge articles to migrate from Salesforce (SFDC) to Zendesk. It was critical that public articles remained public, internal-only articles stayed internal, and that all screenshots and attachments transferred correctly. In addition, we were working under a tight deadline and needed the migration completed quickly to launch our new help desk site on time.
Pros
- Very responsive support team.
- Great step by step instructions.
- Ability to rerun the migration.
Cons
- I think the field map could be a little more entuitive with better explanations of what each field is for.
Likelihood to Recommend
Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.
BC
Byron Chesney
Technical Documentation Specialist in Engineering at Elo Touch Solutions (1001-5000 employees)
Vetted Review
20 years of experience