HelpCrunch Reviews & Insights

Score8.3 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for HelpCrunch are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to set up and smooth performance: Reviewers have consistently praised Helpcrunch for its ease of setup with JavaScript, allowing users to quickly get started without any hassle. Many users have also mentioned the smooth performance of the platform, highlighting its efficiency in handling customer support tasks.

Great customer support and easy transition: Users appreciate the excellent customer support provided by Helpcrunch, mentioning that they received prompt and helpful assistance whenever needed. Additionally, reviewers have spoken highly of the seamless transition from their old platforms to Helpcrunch, emphasizing how it made the shift effortless and problem-free.

Variety of bundled features and customizable chat widget: Many users have been impressed with the variety of bundled features offered by Helpcrunch, including a knowledge base, chatbot, and email marketing capabilities. They find these features valuable for managing customer interactions effectively. Furthermore, reviewers have praised the highly customizable chat widget of Helpcrunch which allows them to maintain a consistent look and feel with their websites while providing real-time customer support.

Reviews

4 Reviews

Helps solve most every business need

Rating: 8 out of 10

Incentivized

June 3, 2021

Use Cases and Deployment Scope

We have many business units that have dedicated product centric sites for various client types. We deployed HelpCrunch initially in-house to evaluate different use cases that it could potentially serve. Then it was rolled out in prod, live on a couple of client facing sites where it helped solve a bunch of business challenges we couldn't fix using some other platforms. The need for our customers to be supported across different time zones is the most important problem that we solved using this solution.

Pros

Easy distribution of live chats across multiple agent types.
Effective time of day treatment.
Multi lingual support.

Cons

It needs additional training resources.
End user support is not the greatest.

Likelihood to Recommend

Pros:
- It is very easy to deploy out of the box.
- Has good integration with most large scale platform and Operating Systems.
Cons:
- Because it is SaaS based, the used cases are very specific.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

The best live chat software I have ever used

Rating: 10 out of 10

July 15, 2019

Use Cases and Deployment Scope

We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.

Pros

Fastest time to market - set up the application fast and easy.
The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

Cons

More languages will be helpful.
It will be great to have Facebook, Twitter and Instagram integration.

Likelihood to Recommend

HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.

Shahid Khan

Founder in Sales at Thriller Life (1-10 employees)

Vetted Review

1 year of experience

I am impressed with HelpCrunch

Rating: 10 out of 10

February 18, 2019

Use Cases and Deployment Scope

HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.

Pros

Targetted Messages
You can use on multiple websites
Simple to use dashboard and onboarding instructions

Cons

Not found any so far

Likelihood to Recommend

I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience.

Alan Smith

Owner & Operator in Sales at Time Assistant (1-10 employees)

Vetted Review

1 year of experience

View profile

Nice Chat

Rating: 10 out of 10

October 30, 2018

Use Cases and Deployment Scope

Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.

Pros

Affordable pricing
Great customer support
Useful features

Cons

Knowledge base
Chat bot
More advanced helpdesk

Likelihood to Recommend

It's a great solution for SaaS and e-commerce businesses looking to improve their communication with visitors and customers.

Verified User

Executive in Sales (1-10 employees)

Vetted Review

1 year of experience

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