TrustRadius Insights for Hook Security are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users commonly recommend Hook Security for the following reasons:
Quality Training Courses and Phishing Tests: Users recommend Hook Security for its high-quality training courses and phishing tests. They appreciate the thoroughness and effectiveness of the training materials, which help employees improve their awareness and response to phishing attacks.
Fantastic Customer Support: Many users praise Hook Security for its exceptional customer support. They mention that the team is responsive, helpful, and quick to address any concerns or issues that arise. Users feel supported and valued when interacting with the customer support team.
Easy to Use and Quick Communication: Users find Hook Security's platform easy to use, both for remote and office-based employees. They appreciate the simplicity of navigating through the platform and accessing the necessary resources. Additionally, users highlight the prompt communication from the Hook Security team, emphasizing how quickly they receive responses to their inquiries.
While most users have positive experiences with Hook Security, some recommend demoing one of its competitors to compare features and offerings.
Hook provides a variety of templates to safely "force" client to learn to avoid phishing and scam attacks. Hook provides a safe way to train user to become more aware. We are thrilled with the improvements in "phish alert" reporting and reductions in "clicks" o phish and malware due to employee learning.
Pros
Hooks make it easy to generate the reports and gives a through breakdown of campaign details.
Users are become more aware of potential threats and avoid them.
It integrated easily with O365 deployment.
Cons
It would be nice to be able to customize templates even more and brand them.
Automatic course enrollment for new employees should be simplified.
Interface could be more streamlined.
Likelihood to Recommend
Hooks has allowed us to be a bit more agile in our training and testing with phishing scams. Hooks reports allow us to identify people who we need more help to identifying phishing emails. By implementing the the monthly phishing campaigns, we can then provide specific training for individual facing issues in particular areas.