Hoory AI

Hoory AI is a virtual assistant that leverages artificial intelligence to enhance customer communication and tackle the common issues in customer service. Available around the clock, Hoory AI aims to improve the user experience by eliminating delays and frustrations typically associated with customer service interactions. Hoory AI also support agents through a shared inbox feature.

Hoory AI also automates repetitive tasks, offers immediate responses, and provides personalized experiences for customers, addressing the challenges businesses encounter in managing customer inquiries.

Key Features

Omnichannel Inbox

• Manage and track all customer interactions from a single dashboard

• Allows agents to take over conversations from the AI assistant

• Offers detailed customer conversation histories and data, including contact information, location, and other identifiers

• Filter conversations by tags, status, assignees, and location

• Organize conversations by adding tags and notes

Multilingual Support

• Available in multiple languages

• Multilingual text and audio support in over 100 languages

• Assistants trained in one language will respond to customers in their preferred language.

Training in Real Time

• The AI assistant can be trained to provide accurate and efficient support to customers

• Make conversations more interactive and purposeful by adding buttons, links and images

Team Collaboration

• Invite team members to utilize the AI assistant together and support customers collaboratively

• Manage individual permissions and assign specific tasks to the right agents

Customizable Widget

• Style Hoory AI to match a brand identity by naming the widget, choosing one of the many avatar options and setting up the right color scheme

Automation

• Define rules and execute automated tasks to improve workflows

Analytics

• Receive reports to achieve a deeper understanding of customer behavior