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Humanity Reviews & Insights

Score6.2 out of 10

14 Reviews and Ratings

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Community insights

TrustRadius Insights for Humanity are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Unified platform: Users have found Humanity to be a cohesive platform that fosters transparency. Many reviewers have highlighted its ability to keep them organized and informed by providing alerts for changes and tracking hours worked.

Efficient scheduling: Reviewers praised the scheduling feature in Humanity, noting how easy it is to schedule employees across different positions and locations without any confusion. They appreciate the color-coded facilities that make it simple to identify staff members. Additionally, the inclusion of a 24-hour shift alert feature has been well-received by staff.

Convenient communication options: Users appreciate the option in Humanity to choose whether to display their email or phone number on the app for other employees to contact them. This feature is seen as more convenient compared to potentially buggy or overwhelming in-app messaging systems offered by other services.

Reviews

3 Reviews

Tracking, Monitoring & Scheduling is so Simple now!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are a Contact centers solutions provider, The main purpose to acquire the Humanity was to manage and maintain of schedule for our contact center agents. Humanity is used to monitor and evaluate the working hours of our employees as well as provide us with the functionality of real-time 11th-hour/Last-Minute schedule changes and notify our staff via app and Email.

Pros

  • Provide us with last-minutes schedule changes with notification to staff
  • Scheduling of team
  • Conflict-free schedules based on employee availability,

Cons

  • There should be an intimation if someone miss to clock In
  • Customization should be enhanced

Likelihood to Recommend

It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.
VU
Verified User
Supervisor in Human Resources (1001-5000 employees)
Vetted Review
Humanity
2 years of experience

Easy to Track Time and Work with Your Team Schedule

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We used it for tracking our work hours.

Pros

  • Tracking work hours.
  • Requesting PTO.
  • Planning team work schedule.

Cons

  • I wish it would warn us when we missed a clock-in or out.

Likelihood to Recommend

Overall it's a convenient choice for tracking our teamwork hours and coordinating the team schedule. I like how it shows you who is online currently and who is not so you won't bother people who are on paid time off by accident or who are not in the office yet.
VU
Verified User
Employee in Marketing (1-10 employees)
Vetted Review
Humanity
2 years of experience

Humanity. Who needs it?

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

We use Humanity to track our in office hours as well as project time and paid time off.

Pros

  • It's easy to enter data
  • Good at aggregating all up data

Cons

  • Don't provide ANY way to optimize staffing
  • We spent a LOT of time with them working on seeing queue availability for each rep. They tried but weren't completely sure what their product could or could not do. The effort was there, but if they had known their product better it would have been a quick 'no'.

Likelihood to Recommend

It's well suited for simple aggregate tracking of day to day, time for reps. It is not suitable if you want anything better than a 30K foot view. It's very high level but doesn't help you optimize.
LF
Luke Ferrel
Global Operations Manager, Analytics and Process Automation in Information Technology at Qualtrics (1001-5000 employees)
Vetted Review
Humanity
1 year of experience
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