IBM Case Manager
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We have been using IBM Case Manager across our organization and other various clients like health, banking etc. Case Manager is being used widely for us to revolve complex workflows/case by leveraging use of case manager API to connect to content engine and connect to user through rich user interface with implementing OOTB case manager features and custom widgets.
Pros
- IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
- IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
- IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Cons
- Integration with IBM BPM.
- Integration with Cloud
Likelihood to Recommend
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
Vetted Review
3 years of experience