What is IBM Process Mining?
IBM Process Mining is a solution that helps businesses of all sizes by improving visibility, efficiency, and compliance in business processes. IBM Process Mining creates a digital twin of an organization's processes by analyzing data from multiple systems. This creates a clear, real-time picture of how the organization's processes function, helping the user to identify inefficiencies and bottlenecks. With process intelligence assisted by AI, it delivers prescriptive recommendations that align with the organization's goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation.
Why IBM Process Mining?
- AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter decisions
- 360° process visibility: Offers a transparent, data-driven view of the entire operations. Eliminates guesswork with precise insights into how your processes actually function - Process simulation: Users can test potential process changes in a simulated environment before implementation, and explore various improvement scenarios and understand their impact.
- Continuous KPI monitoring and alerts: Monitors key performance indicators with automated, customizable alerts that help track issues before they escalate. KPIs can be tailored to meet industry-specific needs, or aligned with internal metrics.
- Compliance and risk management: Automated compliance tracking of regulations. The system that continuously monitors and updates compliance status.
IBM Process Mining helps organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining.
For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort.
IBM Process Mining is also available via the AWS Marketplace.
IBM Process Mining product page https://ibm.biz/BdaYPk
Categories & Use Cases
Videos
Screenshots
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Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | Danish (Dansk), English, Finnish (Suomi), French (Français), German (Deutsch), Italian (Italiano), Japanese (日本語), Korean (한국어), Portuguese (Brazil) (Português - Brasil), Portuguese (Portugal) (Português - Portugal), Simplified Chinese (简体中文), Spanish (Español), Swedish (Svenska), Traditional Chinese (繁體中文) |