TrustRadius: an HG Insights company

iContact

Score6.8 out of 10

97 Reviews and Ratings

Top Performing Features

-5%

List management

This involves creating, filtering, editing, merging and de-duping lists of contacts.

Cat avg: 8.4

+1%

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Cat avg: 7.9

-7%

Standard reports

The software offers pre-built reports with metrics standard to the category.

Cat avg: 8.6

+8%

Custom reports

Users can create custom reports.

Cat avg: 7.4

Worst Performing Features

-35%

Ability to test dynamic content

Users can test dynamic content prior to launching a campaign.

Cat avg: 7.7

-34%

A/B testing

Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

Cat avg: 7.6

-24%

Triggered drip sequences

The software allows users to set up automatic / drip email campaigns triggered by certain events.

Cat avg: 7.9

iContact Features from Reviews

Email & Online Marketing

6.6-8%
  • WYSIWYG email editor

    Users can create html emails through a drag-and-drop interface, without html coding knowledge.

    Category average: 7.4

  • Dynamic content

    Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

    Category average: 7.7

  • Ability to test dynamic content

    Users can test dynamic content prior to launching a campaign.

    Category average: 7.7

  • Landing pages

    Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

    Category average: 7.2

  • A/B testing

    Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

    Category average: 7.6

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

    Category average: 8.3

  • Email deliverability reporting

    The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

    Category average: 8.8

  • List management

    This involves creating, filtering, editing, merging and de-duping lists of contacts.

    Category average: 8.4

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

    Category average: 7.9

Reporting & Analytics

8+3%
  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 7.9

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

    Category average: 8.6

  • Custom reports

    Users can create custom reports.

    Category average: 7.4

Pre-Send Testing

7-20%
  • URL Validation

    This allows marketers to validate URLs and find any broken links before sending out their email campaigns.

    Category average: 8.8

  • Link Tracking

    This allows marketers to verify that proper link tracking is set up before sending out their email campaigns.

    Category average: 8.6

  • Image Validation

    This allows marketers to validate images used in their emails to ensure images and GIFs display correctly in their audience’s inboxes.

    Category average: 8.4

  • Inbox Display

    This allows marketers to see how their emails will be displayed within different web browsers and within different email service provider (ESP) platforms.

    Category average: 8.3

  • Email Accessibility Tools

    This type of tool scans emails before they are sent out to ensure that design and code are optimized for accessibility across different browsers.

    Category average: 8

  • Spelling and Grammar Check

    This feature checks emails for spelling and grammatical mistakes before they are sent out.

    Category average: 8.1

  • Spam Testing

    Spam testing allows marketers to test their email against most major spam filters before sending out their email campaigns.

    Category average: 8.8

  • Email Previews

    This allows marketers to test out emails to see how they will display across multiple different applications and web browsers.

    Category average: 9.3