ID.me Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for ID.me are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple and Intuitive User Experience: Several users have praised ID.me for its simple and intuitive user experience, stating that it makes the verification process seamless and easy to navigate. They appreciate how straightforward it is to complete the checkout process, allowing customers to verify their identities without any hassle.

Excellent Customer Service: Many reviewers have highlighted the excellent customer service provided by ID.me. They mention that the support team is responsive and helpful when addressing any issues or concerns related to the verification process. Users feel supported throughout their experience with ID.me, knowing that they can rely on prompt assistance whenever needed.

Willingness to Improve Based on Client Recommendations: Users have acknowledged ID.me's commitment to continuous development by mentioning its willingness to make changes based on client recommendations. This demonstrates that ID.me values feedback from its users and strives to enhance its software according to their evolving needs. Customers appreciate this proactive approach in ensuring that the software remains effective and meets their expectations over time.

Reviews

6 Reviews

ID.me helps us offer great discounts

Rating: 8 out of 10

Incentivized

June 28, 2022

Use Cases and Deployment Scope

We use ID.me for identity verification. We wanted to offer a discount to special groups and ID.me was a tool that we could partner with to solve this issue. We are currently using ID.me for Military and Student discounts but eventually would like to expand to all their group offerings.

Pros

Identity Verification
Customer Service
Development Support

Cons

Anayltics
Verification Usage
Contract Communications

Likelihood to Recommend

ID.me has been a great tool for us when we wanted to offer discounts to special groups, such as past and present service members. We also were able to easily implement a student discount in a short timeframe, which was very beneficial during our Back to School season. We have seen a lot of our customers taking advantage of these special group discounts.

Alex Brown

Associate Product Manager in Product Management at Shoe Carnival (10,001+ employees)

Vetted Review

2 years of experience

View profile

ID.me Verification for Customer Discounts

Rating: 10 out of 10

Incentivized

June 24, 2022

Use Cases and Deployment Scope

We use ID.me at my organization as a verification service to verify customer status to provide certain, exclusive discounts to certain customers. In the past, we should paper document verification which is timely and cost-heavy to have done, and using software, eliminates those needs and saves us both time and money.

Pros

Customer Identity Verification
Customer Service
Data Reporting

Cons

No suggested improvement areas - product is working great!

Likelihood to Recommend

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Dr. David M. Caruth

Head of Those Who Serve & Students Consumer Marketing in Marketing at Verizon (10,001+ employees)

Vetted Review

3 years of experience

View profile

Great service. Easy integration. Secure.

Rating: 9 out of 10

Incentivized

March 10, 2022

Use Cases and Deployment Scope

We utilize ID.me to drive customer acquisition across various customer segments that we otherwise would struggle to drive at such an efficient cost. The scale of their user base and the ability to quickly verify, particularly military personnel, is tremendously valuable. Being able to confidently and quickly verify removes a significant back-end verification burden on our team.

Pros

Scalable audience size
Easy integration with Shopify
Secure customer verification

Cons

Discount offer limitations
Limited co-marketing opportunities

Likelihood to Recommend

Great for customer acquisition, scalable audience size, and affordable pricing.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

1 year of experience

Great software to provide discount pricing to the most deserving among us

Rating: 9 out of 10

Incentivized

March 4, 2022

Use Cases and Deployment Scope

We use ID.me to help us authenticate consumer segments in exchange for discounts. For our brand, this helps us find individuals who are deserving of a promotional discount year-round based on their occupation or contribution to society. Because ID.me is trusted and gated we also avoid channel conflict challenges by using the software.

Pros

Identity verification
Data collection
Simple user experience at checkout

Cons

Additional user segments beyond Military, 1st Responders, etc.
International segments

Likelihood to Recommend

Very well suited to promotions that are segment-specific within the verified consumer groups that ID.me services such as Military, First Responders, Doctors, etc. Students are also an option.

Gary Penn

Global VP DTC in Sales at Nixon, Inc (51-200 employees)

Vetted Review

4 years of experience

View profile

Scalable ID Verification Program with Marketing Options

Rating: 9 out of 10

Incentivized

March 3, 2022

Use Cases and Deployment Scope

ID.me is the ID verification vendor we use to provide discounts to First Responders, Military, and other high-value customer segments. We had no previous solution in place, so working with ID.me has enabled my company to *easily* expand our reach into customer segments we would not have otherwise had access to.

Pros

Installation/Setup.
Segment Marketing.
ID Verification.

Cons

Reporting Platform.
Limited functionality of our Brand Site on their website.

Likelihood to Recommend

ID.me is a fabulous option for companies that only have a manual process with which to validate/authenticate the identities of their customers. ID.me provides a scalable solution for this issue with ~10+ 'out of the box' customer segments as well as the ability to create custom customer segments that are necessary for your business needs. With these segments, ID.me also provides a robust suite of marketing packages (email, social media, site activation) that brands can purchase to further activate these segments.

Verified User

Director (51-200 employees)

Vetted Review

4 years of experience

ID.me Delivers

Rating: 9 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

ID.me has been a great way to not only verify employment or status but also to prevent fraud. By using ID.me it takes the adding of discounts away from our frontline where fraud can be prevalent and adds checks and balances of sorts to confirm the validity of who is sighing up for said offer. Although you pay for ID.me it has saved us much more in the addition of fraudulent offers being provided to customers who were not eligible in the first place.

Pros

Communication.
Tech assistance.
Willingness to improve or make changes per client recommendation.

Cons

Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
Be conscious that people do not like to provide their SS#.

Likelihood to Recommend

May not be advantageous for a very small business due to price. Offers a great way to cut out fraud. You will need to make sure customer flow is not effective. Could be a great way to save money.

Robert Bergen

Marketing Product & Dev. Manager in Marketing at Verizon (10,001+ employees)

Vetted Review

2 years of experience

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