Image Relay Reviews & Insights

Score9.5 out of 10

29 Reviews and Ratings

Community insights

TrustRadius Insights for Image Relay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users of Image Relay have made several recommendations for maximizing the platform's benefits:

Organize assets prior to implementing the system and assess file names for efficiency to ensure easy searching and retrieval in the future.
Try out Image Relay with a team for content management, testing its capabilities in a collaborative environment.
Take advantage of Image Relay for secure storage and sharing of assets, praising its user-friendly interface and security features.

These recommendations emphasize the importance of thoughtful organization, collaboration, and secure asset management when using Image Relay.

Image Relay Reviews

28 Reviews

Great Value, Great Support, and a Superior Product

Rating: 10 out of 10

Incentivized

July 15, 2022

Use Cases and Deployment Scope

We use Image Relay to store our digital assets, organize them sensibly, and to share them in a variety of ways. We know our digital media is only as good as how easy it is to find it, keep it updated, and share it, so Image Relay has proven to be critical in making that happen.

Pros

Storage of Images and Video
Tagging and Identification of Assets
Easy Organization of Assets
Sharing of Assets

Cons

It took some getting used to seeing that top bar when I need additional options for a selected asset, so the only improvement I can think of is making that pop more when I select an asset and want to share it or something.

Likelihood to Recommend

Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.

Verified User

Director in Marketing (501-1000 employees)

Vetted Review

1 year of experience

Image Relay is a DAM good DAM

Rating: 10 out of 10

Incentivized

July 12, 2022

Use Cases and Deployment Scope

We use Image Relay to organize our creative assets and for easier collaboration working as a fully remote team. We have multiple team members that need to access our large library of assets and a quick way to find what they need. Image Relay makes it easy to tag photos, videos, and deliverables for a quick search. Everything is very customizable so we were able to create tag sets to search our library for specific product shots, lifestyle shots, or even the time of year. This makes it much easier to find the perfect image for creating ads, and updating our catalog, or website. We no longer have to dig through folders and manually search through thousands of assets to find what we need.

Pros

Onboarding
Keeping things simple
Customization
Integrates with Adobe

Cons

The Adobe integration is currently being worked on so I would say that needs improvement but they are already tackling that!
Copy paste feature for metadata

Likelihood to Recommend

Image Relay is perfect for a creative team that is putting out a lot of content and always creating more. It works great with freelancers and has customizable access for different groups of individuals. I have not seen the PIM side of things with Image Relay. Management chose a different system for our PIM but it was prior to learning about Image Relay. The system we have for PIM seemed more robust for syndicating to multiple channels, however, it does not have the collaboration a creative team needs as Image Relay does.

Cierra Robinson

Brand Marketing Coordinator in Marketing at T-H Marine Supplies, LLC (51-200 employees)

Vetted Review

1 year of experience

View profile

Image Relay was the perfect solution for our small library of photos and graphics

Rating: 9 out of 10

Incentivized

June 20, 2022

Use Cases and Deployment Scope

We use Image Relay to organize our media assets and share those assets, both inside our organization and with external partners. It has made our collection of photographs, infographics, and videos a lot more accessible for everyone, resulting in better use of their assets.

Pros

Organise your digital assets
Manage users and their user rights, resulting in better control over your digital assets
Sharing files with people outside our organisation is incredibly easy
Collaborating on collections with colleagues

Cons

The Adobe plugins could perform better
Tagging multiple files (vs individually or all files) during upload would be nice
Displaying more than 100 files per page would be handy

Likelihood to Recommend

If you're looking for a DAM that's suitable for both small and medium-sized organizations, Image Relay is the perfect solution. It centralizes your assets and makes browsing your collection easy. It's easy to use and new users don't need too much training.

Verified User

Employee in Social Media (51-200 employees)

Vetted Review

1 year of experience

Image Relay - Simple, Powerful and Easy Photo & File Storage

Rating: 10 out of 10

Incentivized

June 1, 2022

Use Cases and Deployment Scope

We use Image Relay to store photos and documents for our Licensing, Marketing and Public Relations focused consulting company. Given we have a fairly high number of clients and prospective clients our challenge is keeping a large (and growing) number of files (photos, documents) in one easy-to-mage space where team members can quickly and easily access the data. We are a fast-growing company with a lot of moving parts. Image Relay minimizes confusion, enhances our information security, and makes it easy to store and share critical files.

Pros

Enables us to organize a large number of files in an easy-to-use format
Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation.
Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts.

Cons

I am hard-pressed to find anything lacking or needs improvement

Likelihood to Recommend

Image Relay makes it easy for us to store Photos, Contracts, and Documents that need to be seen and shared by our team of 6 employees. I don't see any scenarios where it is less appropriate than any other available options. In fact, I think it is superior to all other database-type platforms on the market. Easy-to-use, clean and simple interface and the best customer service I have ever experienced.

Robert Schiers

Chief of Staff in Marketing at RPM Team Ventures (1-10 employees)

Vetted Review

14 years of experience

Easy to use + Time saver!

Rating: 10 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

We use Image Relay as a way to hold photos taken across the university. This prevents my office from receiving requests daily to get access to photos for them to use for promotional items. Otherwise, we'd spend all of our time getting photos for other employees to use. This allows a hands-off approach and a platform to easily access what you need, even if you aren't in the communications and marketing office.

Pros

Expiration Capability
Search Capability
User Friendly

Cons

Tagging people in photos
Way to connect name changes (ex. when the name of an office changes)

Likelihood to Recommend

Image Relay is great for providing easily accessible photos. We store images elsewhere for our purposes and we mostly use Image Relay as a front-facing storage container for photos. It allowed us to share an extensive collection of photos from an event with our entire school through a link which students really appreciated.

Amanda Tintaya

Project Manager in Marketing at Shenandoah University (201-500 employees)

Vetted Review

3 years of experience

Image Relay, Easy,fast,efficient

Rating: 10 out of 10

Incentivized

May 26, 2022

Use Cases and Deployment Scope

We were having issues organizing the images and sharing them with our customers. We now feel up to date and way more effective. Sharing 100 images does not take 2 seconds instead of 2 hours. Looking for certain images was also a horrible process. Now with the Image Relay search tool and filter, the process is really easy, fast, and enjoyable. I no longer have fear when a customer asks for different images.

Pros

Organizing images.
Search
Sharing with others

Cons

Nothing for now
Everything looks great from my point of view
Love the product so far

Likelihood to Recommend

Since we are working with a lot of different stores, we need to share different images with all of them. Last week I had to share between 50 and 75 images with a customer. All I had to is to select the folder I wanted to share with them, copy the link, and put it in an email. They can download it by themselves and if I make some changes to the images, they always have the latest version with the same link.

Sebastien Michaud

Product Data Coordinator at CanWel (1001-5000 employees)

Vetted Review

1 year of experience

Excellent service and easy to use

Rating: 9 out of 10

Incentivized

May 26, 2022

Use Cases and Deployment Scope

I use image relay to find photos, videos, and product information created by other teams. The Canadian division is separate from the other divisions so we don't get notified when there are new assets to both current and new products. Image replay gives me a central source to find everything I need without having to search or reach out to multiple different people.

Pros

Central location for all digital and video assets
Very easy to navigate
Provides different formats for the assets

Cons

It would be great if you could format the size of the photo's posted before downloading them

Likelihood to Recommend

For companies that work in different countries or cities, it's so important to have a central database for all assets. As well as something that is easily accessible and easy to use.

Verified User

Account Manager in Sales (501-1000 employees)

Vetted Review

1 year of experience

Image Relay Review

Rating: 9 out of 10

Incentivized

May 23, 2022

Use Cases and Deployment Scope

I use Image Relay to store and share all the company assets. Very useful for us as we can share our assets easily with others in an easy manner. We share our photos, videos, collaterals, guidelines, and corporate stuff. Our clients are both local and abroad. Great tool for the company.

Pros

You can upload very quickly and easily.
You can arrange your assets as per your requirements.
Set permissions.

Cons

Copy or drag an image directly from a preview.
Review the homepage.
Drag and drop to folders to arrange.

Likelihood to Recommend

Very professional company, they reply very fast to any questions or information. Enough storage and bandwidth space. Helps you with their demo. A good platform for companies to store and share their assets mainly if you are marketing your products. Maybe review the pricing because I think this can be helpful for small companies also to be able to use this tool.

Akilesh Bullywant

Senior Graphic Designer in Marketing at SUN RESORTS (1001-5000 employees)

Vetted Review

5 years of experience

LOVE Image Relay—It's Incredibly Helpful!

Rating: 10 out of 10

Incentivized

May 22, 2022

Use Cases and Deployment Scope

I use Image Relay as unlimited storage for files (including very large video files) and to keep things organized. In the past we did not have a storage system that was unlimited and an easy way to share files between people, so Image Relay has fixed that issue.

Pros

Image Relay keeps things organized well
It's SO easy to create upload links and send them to people when you need materials from them. I love that you are emailed when someone uploads to a folder you created.
The support team is great at Image Relay too—I've rarely had any problems, but when I do or have questions they respond very quickly!

Cons

I haven't really run into anything yet that needs major improvement

Likelihood to Recommend

I am creating videos where the base of the video is interview-based. I cannot travel to each individual, so Image Relay allows me to create upload folders and send the link to people and have them upload their videos for me to easily download and use in a feature piece. Internally, Image Relay has the function of keeping files private so sensitive folders are only accessible to certain departments or team leads like me.

Sherie Smith

Senior Digital Media Manager in Social Media at USA Water Polo (11-50 employees)

Vetted Review

3 years of experience

Great OnBoarding Process - Meets and Exceeds Expectations - Promises Made and Promises Kept

Rating: 10 out of 10

Incentivized

May 13, 2022

Use Cases and Deployment Scope

We've invested numerous hours researching the right DAM solution for our needs. Focused on managing a growing multiple criteria user base, we've outgrown google drive and dropbox as a DAMish solution. We've looked into other solutions such as Widen, Bynder, Canto, Brandfolder, Photoshelter, and Intelligence Bank. This has been the easiest and most comprehensive/cleanest onboarding process in comparison to all of my onboarding experiences with other software solutions. James, our Image Relay librarian is very solutions-oriented in his position and understands the capability of the system very well and how we can best use the system for our needs. Wish all other SAAS companies would follow in their footsteps. The UI is designed well with the primary users' and daily admins' usage ease in mind. We are just starting to use this software and going live now. Onboarding delays (due to our team not having all assets initially properly tagged) took approximately 5 months. If coming from a more established system, I can see onboarding being completed in a matter of weeks. As of this review date, I would highly recommend Image Relay to colleagues.

Pros

Onboarding Process is very clear
Expectations are all met
Knowledgeable support team

Cons

none at the moment. Image relay meets all our current needs

Likelihood to Recommend

The onboarding experience is the gold standard I would tell all other SAAS companies to follow

Albert Huang

VP of Operations at Odd Sox Official. (11-50 employees)

Vetted Review

1 year of experience

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