iManage Work Reviews & Insights

Score8.2 out of 10

40 Reviews and Ratings

Community insights

TrustRadius Insights for iManage Work are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users consistently find the user interface of the document management system DMS intuitive and easy to navigate, making tasks easy. Many reviewers have praised how effortlessly they can locate features and perform actions within the DMS.

Efficient Organization: The organization of files and groups within the DMS is simple and easy to use, allowing for efficient access and collaboration. Several users appreciate how this organizational structure enables them to quickly find and work on documents without any hassle.

Customizable Features: The customizable features of the DMS are appreciated by many users, as they allow different departments or sections to have their own access and partition the document system according to their needs. This flexibility in customization has garnered positive feedback from numerous reviewers.

Reviews

11 Reviews

Great software

Rating: 10 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

iManage is used by every single person in my firm. This is how we build and maintain client data and files! We also use for letter template and document management as a firm. It is very helpful for client reporting. I use iManage extensively each day to save emails, documents and other correspondence.

Pros

Correspondence storage
Intuitive folder naming
Data organization

Cons

Recent matters dropdown in chronological order, not numerical order
View PDF files in preview panel without opening

Likelihood to Recommend

Honestly, iManage been the only file software used in my legal assistant career thus far. So my experience is that it is pretty intuitive and user friendly, but I also don't have other software programs as a comparison. The configuration and format is not difficult to become familiar with and learning to navigate it doesn't take long.

Andrea Tidwell

Legal Assistant in Legal at Workman Nydegger (501-1000 employees)

Vetted Review

4 years of experience

iManage is great!

Rating: 10 out of 10

Incentivized

January 15, 2025

Use Cases and Deployment Scope

To store and maintain documents and files. We are now completely paperless and heavily rely on iManage to run our law firm. This includes litigation, and we have different file formats depending on what the case involves.

Pros

Document storage
File maintenance
File sharing

Cons

Keeping recent matters list in chronological order
Recent matters list not in numerical order
Able to drag and drop documents without having to download

Likelihood to Recommend

To me, iManage is THE filing software for a law firm. There is not much I would change at all. Admittedly, it is the only filing software I have used since beginning my career in law but it seems ideal to me. How documents are categorized and filed makes sense to me.

Verified User

Administrative Assistant in Legal (501-1000 employees)

Vetted Review

4 years of experience

The Go-To Document Handling Software for Law Firms

Rating: 8 out of 10

Incentivized

January 13, 2025

Use Cases and Deployment Scope

As a multi-location law firm, iManage Work allows us to securely handle secure document sharing and storage. It is used by the entire organization of 200+ users. The software allows us to efficiently and securely house all of the data required to run a law firm. Without iManage Work we would struggle to manage the large amounts of data required for practicing law.

Pros

Secure document handling and storage.
Integration into Windows operating system.
Document version management.

Cons

Make updates easier to manage/deploy.
Migration from FileSite to iManage Work was overly complex.
Add tools to oversee program usage.

Likelihood to Recommend

There aren't many options for secure document handling and storage tailored for law work, but iManage Work does seem to do this work well.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Highly Efficient Record Manager

Rating: 8 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

iManage Record Manager helped us to track the electronic record of all employees and make it easier for us to maintain the record. It also helped us to record the physical interface. It is a highly automated product and manages all the records properly without any further interference. It is also manageable from mobile and all the data can be backed up in the cloud.

Pros

Helped to Track record
Highly Automated
Easily usable

Cons

Automation doesn't work really well.
Faced Issued when exporting the data.
UI Design is not easy to use.

Likelihood to Recommend

iManage Record Manager is quite good when it comes to tracking record and it manages them very well. We need to maintain a record of data physically as well electronically. It had helped us a lot in managing as well as exporting the data easily from the cloud.

Verified User

Consultant in Engineering (10,001+ employees)

Vetted Review

1 year of experience

Best document manager I've ever used!

Rating: 6 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

Used for document management across multiple departments within my organization (finance, accounting, HR, and sales).

Pros

The range of different types of files you can save all in one place is unmatched.
Ease of use
Makes it easy to ensure the latest versions of documents are being used.

Cons

The system can be fairly buggy. I have issues with freezing, and a lack of responsiveness each time I use it ( although not for long and does not prevent me from getting what I need to be done, it's just annoying).
It has a slightly larger learning curve to use than other more simplistic records managers

Likelihood to Recommend

Best if you have the time and energy to devote to implementation and training. Can be a very powerful tool if harnessed correctly, however, there is a large learning curve for companies to be prepared for.

Matt Norman

Senior Manager, FP&A in Finance and Accounting at Evolve (501-1000 employees)

Vetted Review

1 year of experience

iManage to manage for documents.

Rating: 9 out of 10

Incentivized

April 27, 2022

Use Cases and Deployment Scope

We use iManage for our Legal and Claims department to share documents among team members and cross check when needed in the event of court sessions. iManage resolves a critical business requirements to collaborate within work email clients via agents to deposit documents, create documents based on the Claim number of our customers and integration with the customer database for the insurance and legal cases.

Pros

Uploads documents.
Share documents with only permitted users/managers.
Managers have superior access to the document repository for iManage.
Easy to integrate with Outlook client using an Plug-in to share, upload and download documents from iManage.

Cons

More APIs calls needed to automate image documents automations for our claims team.
Mobile app (Outlook mobile app) plugin integration to mimic the same UX.
Monitoring user activity logs needs to be integrated with any CLM systems.

Likelihood to Recommend

Legal team using this product helps the team to better access documents securely within their email app (Outlook) and the user experience to control the document is excellent and being able to make it private and isolate confidential documents during a court session is very important and iManage has met our requirements. Also, being able to access instantly from users' workstation/laptop devices is very important and iManage plugin for outlook has satisfied our Business requirements.

Mahboobur Shaikat

IT Architect in Information Technology at Intact Financial Corporation (10,001+ employees)

Vetted Review

3 years of experience

iManage Work - a reliable, secure, and intuitive document management system

Rating: 9 out of 10

Incentivized

September 2, 2020

Use Cases and Deployment Scope

This is our firm's document management system to store our firm's documents. We use it as a knowledge base to effectively organize unautomated precedents and other useful documents. We also use it as the primary means that our users can securely access firm documents outside of the office. We are starting to look at the co-authoring functionality too.

Pros

Security
Access documents remotely
Effectively storing in one place, practice-specific documents, e.g. precedents, guides, and checklists

Cons

Better knowledge bank functionality

Likelihood to Recommend

Law firms have tens of thousands of confidential documents. The system is very secure and intuitive irrespective of whether the user accesses the system in or outside of the office. Being easy to navigate, new starters can be taught best practice and adopt it quickly to ensure effective capturing and sorting of knowledge.

Verified User

Team Lead in Legal (201-500 employees)

Vetted Review

5 years of experience

Powerful ECM tool

Rating: 8 out of 10

Incentivized

March 17, 2020

Use Cases and Deployment Scope

iManage Work is our primary ECM resource. It's used by the whole organization and eliminated paper filling.

Pros

It's easy to use but a very powerful tool.
Supports multiple document versions.
Allows a combination of versions in different file types (i.e. .docx; .pdf).

Cons

Saving a document in multiple matters in a single action.

Likelihood to Recommend

iManage Work is a powerful ECM solution. It turned our firm into a paperless firm and provided good support through its Brazilian partner (DocWise). The exchange rate made it quite expensive to use outside the US, but it is still worthy.

Maurício Reis

Partner in Legal at Rocha e Barcellos Advogados (51-200 employees)

Vetted Review

10 years of experience

iManage is powerful with a capital P, but requires effort on the implementation

Rating: 10 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

iManage Work is used by our organization as a document management system. We set up folders in iManage for each of our matters (and then subfolders within each matters), and then file documents and e-mails there.

It solves a couple of business problems:

most files at large corporate law firms require teams of lawyers to work on a particular file. This helps us share documents among the internal team.
document retention. When you've spent 100 hours working on something, it's generally a good idea to file all of the e-mails so that you can retrieve the information if an issue with the file comes up in the future.
knowledge sharing. When a lawyer is looking for sample language, they can look at similar documents that colleagues have done in the past in order to expedite the work flow.

Pros

The full text searching feature, once implemented properly, is incredibly powerful.
Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
Filing is relatively quick most of the time.

Cons

Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.

Likelihood to Recommend

iManage is well suited to managing the large volume of documents and emails that are created on a daily basis. Lawyers can get dozens if not hundreds of e-mails a day, and we need something to do with them. Deleting them is often not practical, because you may require the information a year from now. Leaving them in Outlook is also impractical, because a large Inbox will slow Outlook down. Outlook has an archiving feature, but this doesn't really help for collaboration (and your colleagues are likely out of luck if you end up unavailable due to emergency).

iManage is less well suited to small organizations (ex: sole practitioners and small firms) because it is does require a significant investment in implementing and maintaining the software.

iManage Work is well suited for large law firms, because it is great for collaboration, including between different offices.

Verified User

Professional in Legal (1001-5000 employees)

Vetted Review

8 years of experience

iManage, good document management and reliable, once setup and readied

Rating: 6 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

iManage Work works as a document management and collaboration tool between individuals and external parties. It stores documents securely in the cloud and provides an organized format for maintaining and editing them. Oftentimes, the primary source of accessing and editing documents is via an Outlook add-in which embeds as a sidebar to search and pull files as well as save new files.

Pros

Very reliable, once setup it is usually pretty flawless outside of Outlook-related issues.
Simple and easy to use organization of files and groups.
Customizable for different departments or sections to divide up access and partition document system.
Allows collaboration with outside parties and makes sharing documents quick and easy.

Cons

Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.

Likelihood to Recommend

iManage Work is a great solution for a smaller business. It provides a quick, easy way to store and share documents. It works with Outlook, which almost everyone utilizes, so it's a good way to get into document management. iManage Work is capable of scaling, but it is not necessarily the best solution for it. There are many other solutions that scale very nicely for enterprise size.

Derek Schroeder

Service Manager in Information Technology at Kloud9 (11-50 employees)

Vetted Review

4 years of experience

Loading Reviews List....

iManage is powerful with a capital P, but requires effort on the implementation

Rating: 10 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

most files at large corporate law firms require teams of lawyers to work on a particular file. This helps us share documents among the internal team.
document retention. When you've spent 100 hours working on something, it's generally a good idea to file all of the e-mails so that you can retrieve the information if an issue with the file comes up in the future.
knowledge sharing. When a lawyer is looking for sample language, they can look at similar documents that colleagues have done in the past in order to expedite the work flow.

Pros

The full text searching feature, once implemented properly, is incredibly powerful.
Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
Filing is relatively quick most of the time.

Cons

Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.

Likelihood to Recommend

Verified User

Professional in Legal (1001-5000 employees)

Vetted Review

8 years of experience