TrustRadius Insights for Iris HR Software are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have praised the software for its frequent updates and timely support, highlighting the potential benefits once the company staffs up. The ability to generate accurate time tracking and timely billing has been crucial for making informed business decisions. Workflow management and reporting are key features that users appreciate, as they help streamline operations and provide valuable insights. The web-based nature of the software, coupled with high hopes for improved reporting capabilities, has driven many users to switch to this solution. Users have also found it helpful that the software can accommodate their firm's customizations. Additionally, the data sharing and reviewing features have been well-received by users, as they provide structure and clarity when working with large amounts of data. Some users have expressed their dissatisfaction with the current payroll system, indicating a need to look for a new one. The VAT filer feature has been praised as a life saver during the MTD roll out, demonstrating its importance in complying with tax regulations. Both Octopus HR and Iris HR Software have been used by multiple offices globally for employee management tasks such as requesting time off, recording holidays and sick days, and accessing personal files and training documents. Overall, users have found these HR software solutions to be significant improvements over previous systems, benefiting both employees and the organization as a whole.
We use Iris HR Software to centralise our employee data across our multi academy trust. Our main business need is to track absence and performance management from a single web based portal and to be able to provide accurate reporting to all our stakeholders via an automated email and self service portal.
Pros
Employee Self-Service
Reporting
HR and payroll integration
Cons
initial scope/setup support (outside of template)
Contacting support can be difficult
case sensitive username for end users (email addresses have to match exactly)
Likelihood to Recommend
Iris HR Software delivers a cloud solution that we need to achieve our business goals. it has transformed our personnel and finance processes beyond recognition and our staff have responded well to company changes as a result of the deployment of this system. Our stakeholders are able to receive regular accurate report data and this in turn helps drive business and general staffing efficiencies. As a trust with 100's employees we are able to closely track absence reporting and demonstrate equal opportunities at work.
VU
Verified User
Manager in Information Technology (201-500 employees)
We use the Iris HR Software to record holidays and sick days. Our employees are able to view their own personal files at any time and anywhere. They are also able to view certain training documents that our office has uploaded into the system. We were having a lot of issues with our previous system and this program just made things much better for our employees.
Pros
Fantastic customer support
Ease of use
All employees have access
Easy to download documents
Cons
It can take some effort to understand
Perhaps the price can go down a bit
Menu layout
Likelihood to Recommend
Our staff is kept updated with more company policies and we are able to track their holiday and sick days much better. The help and support of their contact support are super good. They reply super fast and are very kind. Also, their sales department isn't pushy like other services they are very knowledgeable and kind.
We use Octopus HR to keep track of our employees. They're able to request days off, as well as use it as a tool to write their personal plans which their yearly bonus is based off of. It's being used by our 5 offices globally, our HR departments mainly set up new user accounts and managers in all departments use the program to aid in supervising their teams. Since it keeps track of our 400+ employees in an organized fashion, people are easily able to find one another's e-mails and contact information without much wasted time.
Pros
It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.
Cons
Adding employee photos. That's definitely something I think is hard to figure out on your own.
An easier way for users to retrieve their passwords. Sometimes I notice even when employees put in all the correct information, the system doesn't recognize it.
Likelihood to Recommend
I would definitely recommend Octopus HR if companies need every employee, not just one HR team, to use it. I think it's too much and would suggest something like Taleo for one team to use.
Key questions would be: Do you need a simple platform? Are you using this just for your HR team or will everyone need access? Is the way employees request PTO at your company disorganized?