Honest opinion on Island
Use Cases and Deployment Scope
I use Island for security purposes, as it mantain the confidentiality that both the customer and the client needs, preventing sensitive data leak, downloads and copies. It also controls the apps that can be installed and blocks unsafe websites. That guarantee the safety that the organization needs, that previously could only be achieved physically, but now with Island it can be done remotely
Pros
- The agent can still see the customer's data that they need to help the customers, but without the ability to screenshot, copy and download outside the Island browser, that also prevent data leaks
- The organization also saves money without the need of hiring only local employees, people can download it on their personal desktops
- Can replace setups with VPN that are expensive or virtual desktops
- Blocks unsafe websites that can also copy the client and customer data
Cons
- Sometimes the advisors may experience some glitches to copy and paste the information they need even if they're still inside the Island browser
- Sometimes some apps don't behave exactly the same and they would in other browsers
- It takes some time to setup it accordingly with what the company needs and it requires some tests
Return on Investment
- There is some costs to training people to use Island, and also to test and setup the browser, if you're initiating a business, this should be considered
- Some advisors may not have a compatible hardware, this can add to the migration costs
- No need to have a physical address or servers, since everything is managed from the clould it can significantly lower the costs
- You can reduce the IT staff and maintenance costs too
Usability
Alternatives Considered
Chrome Remote Desktop
Other Software Used
Slack, Playvox, Adyen, dLocal, Braintree, a PayPal service, Google Classroom