IT Portal

IT Portal, developed by SI Portal Inc., is a cloud-based/on-prem platform that according to the vendor, allows IT teams and managed service providers (MSPs) to store and manage technical information, documentation, and data related to their IT infrastructure. It provides secure access to company-specific documentation, including passwords, configurations, and IT knowledge bases (KBs). The platform also allows for the logical grouping of resources such as sites, facilities, cabinets, and IP networks. The IT Portal integrates with other IT tools, including PSA, RMMs, and data sets like Microsoft 365, and offers features such as password history, revision control, and access logs. The platform is said to be trusted by IT departments around the world and has been used by over 10,000 IT professionals and company users since 2007.

Key Features

Device Import: According to the vendor, IT Portal allows users to import devices into the platform, enabling them to manage and store technical information related to those devices. This feature is said to streamline the process of adding devices to the portal and ensures that all relevant information is easily accessible.

Export: IT Portal provides the ability to export data and documentation stored in the platform. Users can reportedly export information in various formats, such as CSV or PDF, for easy sharing or offline access.

Password Plugin: The IT Portal Password Plugin is a browser extension that, according to the vendor, allows users to find shared and personal passwords from within the portal. This plugin is said to search the portal for the site the user is on and recommends credentials to use for login, eliminating the need to log into the IT Portal separately to search for credentials and 2FA codes.

Scoreboard: The Scoreboard feature in IT Portal, according to the vendor, provides an overview of key metrics and performance indicators. It allows users to track important data, such as ticket response times, customer satisfaction ratings, or system uptime, in a centralized dashboard.

Editors: IT Portal reportedly offers robust editing capabilities for creating and managing documentation. Users can collaborate on documents, track revisions, and maintain version control. This feature is said to ensure that documentation is up to date and accurate.

Mobile: IT Portal is accessible on mobile devices, allowing users to access and manage their IT documentation on the go. The mobile version of the platform is said to provide a user-friendly interface optimized for smaller screens.

Network Import: IT Portal enables users to import network information, such as IP networks and configurations, into the platform. This feature allows for better organization and management of network resources within the portal.

Integrations: According to the vendor, IT Portal integrates with various IT tools, including PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) systems. Users can reportedly import data from these tools into the portal, creating a centralized repository for all IT-related information.

Security Measures: IT Portal, according to the vendor, prioritizes the security of sensitive information stored in the platform. It offers authentication options such as SAML, Office 365, and Active Directory for an extra layer of security. The platform is said to implement security measures to safeguard data and ensure compliance with privacy regulations.

Branding Options: IT Portal reportedly provides branding options, allowing users to customize the platform with their company's logo and colors. This feature is said to help create a cohesive and branded experience for users accessing the portal.