Ivanti Endpoint Manager

Score7 out of 10

61 Reviews and Ratings

What is Ivanti Endpoint Manager?

Ivanti Endpoint Manager increases user and IT productivity by helping IT administrators gather detailed device data, automate software and OS deployments, and quickly fix user issues.

Categories & Use Cases

Verified User

Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Ivanti is the main application and source of truth for inventory, packaging of all endpoints, including servers, and for deploying new applications. Also, we use Ivanti as a remote control and staging process.

Pros

Patching
Inventory
Reports

Cons

More templates for reports.

Return on Investment

We moved from Columbus to Ivanti, and the ROE was better than we thought, as Ivanti was the best in the market at that time.

Usability

Alternatives Considered

Microsoft Intune, ColumbusDoc, Kandji and Jamf Pro

Other Software Used

Ivanti LANDESK Service Desk (discontinued)

Prabhu Govindaraj View profile

Senior Engineer in Information Technology at University of Melbourne (10,001+ employees employees)

Use Cases and Deployment Scope

In my previous organization, we use Ivanti Endpoint Manager (IEM) to make managing all our devices much easier. It lets us track, update, and secure every computer and mobile device from a single place, which saves a lot of time and keeps our IT team focused on bigger projects instead of routine tasks.

Pros

Comprehensive Inventory and Asset Management
Automated Patch Management
Flexible and Scalable Management
Powerful Remote Control for Support
Efficient Software Distribution

Cons

Complex User Interface
Slow Reporting and Data Processing

Return on Investment

Reduced Operational Costs
Decreased Downtime
Improved Security Posture
Initial Setup and Training Costs
User Adoption

Usability

Alternatives Considered

Microsoft Intune and KACE Systems Management Appliance (SMA)

Jan Schulenburg

Senior System Engineer in Information Technology at Voortman (501-1000 employees employees)

Use Cases and Deployment Scope

We're using Ivanti Endpoint Manager to control our endpoints and provide them with the correct set of applications, pre defined settings and manage the licenses, allowing us to deploy application installations and updates using the Ivanti Automation integration. Using captures we also provide the user settings be available over multiple devices.

Pros

Provide consistant set of shortcuts and their settings
Provide a managed set of printers and drive mappings
Being able to deploy missing applications on a on-demand

Cons

Roadmap for future versions
Speed of logon, more parallelization
Webportal to do the management

Return on Investment

We're better able to help end users since they hav all one version of shortcut and application
Deploying missing applications is much easier, we provide a shortcut and an end user install it on demand
We are much better able to see what has happened due to the integrated logging; timing or other issues can be found in one interface!

Other Software Used

Ivanti Automation, Snow License Manager, TOPdesk

Jesse Miller View profile

IT Specialist in Information Technology at SouthStar Bank (51-200 employees employees)

Pros

Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
Software distribution works well and has a lot flexibility built into the module.

Cons

MDM has fallen a bit flat, however, with the recent acquisition of MobileIron I believe this will change but as of now there is some of this still built into the product
The antivirus portion of the product hasn't had much love and could use a bump. It is not bad at all but I would like to see it hit that next level.
Data Analytics is the most powerful tool inside this platform but it is so hard for people to figure it out that it often goes unused. It needs a good redesign.
API could use some work.

Return on Investment

Do much more with less
Consolidate products
Save time pulling repeat work in other products
Reporting for Executives

Other Software Used

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk), Ivanti Security Controls

Adam Howard View profile

System Administrator in Information Technology at Rack Room Shoes (1001-5000 employees employees)

Pros

Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.

Cons

The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.

Return on Investment

The biggest impact is that we have not been subject to any Ransomware attacks because of the patched devices.

Alternatives Considered

Microsoft System Center Configuration Manager and Kaseya IT Center

Other Software Used

VMware ESXi, Zendesk, Microsoft 365 (formerly Office 365)

ManageEngine Endpoint Central

Microsoft Intune

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Ivanti Endpoint Manager

What is Ivanti Endpoint Manager?

Categories & Use Cases

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