Jiminny Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Jiminny are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Call Tracking: Users find it useful to have calls recorded and linked directly to Salesforce, as it has helped them track and manage their conversations more efficiently. Many reviewers appreciate this feature for its ability to improve workflow and provide a seamless integration with their CRM system.

Accurate Transcription: The transcription feature in Jiminny is highly appreciated by users, who find it better than similar products they have used. It allows them to easily review and refer back to specific parts of the call. Several reviewers mention that this feature has greatly enhanced their ability to analyze conversations and extract valuable information.

Effective Keyword Highlighting: The highlighting feature in Jiminny, which highlights important keywords like 'Bant' and 'pricing', is praised by users for its effectiveness in quickly identifying crucial information in the calls. Some users feel that this feature saves them time by allowing them to focus on key points during the conversation analysis process.

Reviews

5 Reviews

Jiminny - a great all in one tool for Sales and Customer Success needs

Rating: 8 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

We use Jiminny to record all calls from the sales and customer success teams with external prospects and customers. We make use of Jiminny's conversational intelligence tools to look out for certain themes and topics, and also to get summaries and transcripts of the calls to share with the wider business. The snippets tool is also very helpful for this. We have it integrated to our CRM, Hubspot, and Slack as well. We also use the tool for sales coaching for sales people - for example how to handle certain objections to our solution.

Pros

Producing snippets of conversations that are easily shared with the wider business
Producing summaries and transcripts of logged calls.
Providing good data and analysis of sales reps performance

Cons

We don't really make use of the revenue forecasting tool, so some improvements or training on how to use this would be useful
The UX of the main platform and dashboard could be a bit more streamlined and easier to navigate
The playlists tool could also be improved by making it easier to add certain calls/snippets to a playlist

Likelihood to Recommend

Jiminny is a really useful tool for logging all activity of the sales, customer success and other customer-facing roles. It allows you to watch calls on demand, skipping to certain areas or topics thanks to Jiminny's conversational intelligence tool. This is great for knowledge sharing and transparency, as well as providing opportunities for coaching and development.

There is some room for improvement, for instance with its current use of AI and automations to make it easier for the sales reps to share summaries of their calls with their prospects or clients, as well as the wider team.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

Huge time-saver

Rating: 10 out of 10

Incentivized

July 11, 2024

Use Cases and Deployment Scope

We apply the classical use case of recording calls for training and development reasons. We also use it for self-coaching and note-taking.

Pros

Jiminny Notetaker is an absolute saver when it comes to summarising a call
Allows us to self-coach ourselves and points out where improvement can be done based on the goals we set
The customer support is very quick and efficient

Cons

It doesn't connect to all my meeting softwares automatically

Likelihood to Recommend

It just does everything I need and is a huge helper in taking notes from the call.

Verified User

Employee in Customer Service (51-200 employees)

Vetted Review

1 year of experience

Jiminny remembers my calls so I don't have to!

Rating: 10 out of 10

Incentivized

April 30, 2024

Use Cases and Deployment Scope

We use Jiminny to record calls with clients, which allows us to use them for new staff training, as well as allowing us to be fully present on calls because we know that we can go back and watch the call at a later time. It is much harder to capture everything that is said on a call when Jiminny isn't there, or when we do meetings in person!

Pros

Always turns up on time to calls.
Writes a detailed summary of what was discussed in the call, and lists the action points!
Helpful transcript to save watching the whole call again.

Cons

Sometimes the transcript doesn't pick up exactly what was said, or who by, and makes small mistakes.
The notetaker automatically leaves after 15 minutes if they have not been invited in which is usually fine but when a client is running late can be a bit frustrating.

Likelihood to Recommend

Jiminny is really good when a lot of your work is done via video call - all of my work is done over zoom and I definitely wouldn't be able to keep track of all my meetings without it.

Verified User

Account Manager in Customer Service (51-200 employees)

Vetted Review

1 year of experience

Jiminny is a game changer

Rating: 10 out of 10

Incentivized

March 23, 2022

Use Cases and Deployment Scope

I use Jiminny to create better opportunities for sales coaching. This has completely changed the way we communicate with prospects. I honestly do not know how I lived this long without a platform like Jiminny. I would definitely recommend this to anyone looking for a leg up.

Pros

Captures every interaction.
Provides coaching tools.
Integrates with our other tools.

Cons

I can't think of any.
It has worked like a charm for us.
This tool rocks.

Likelihood to Recommend

Jiminny has made it easier to listen to my calls, look for opportunities for coaching, and share with the team internally as well.

Verified User

Manager in Sales (1-10 employees)

Vetted Review

1 year of experience

Love Jiminy!

Rating: 10 out of 10

Incentivized

March 1, 2021

Use Cases and Deployment Scope

The Customer Success team uses Jiminy. We use it to record meetings to share with clients, record detailed notes straight to their account in Salesforce (via integration), and coach teammates on calls.

Pros

Easy meeting access
Outgoing phone and text
Salesforce integration
Zoom integration

Cons

Coaching in Zoom integration.
Meeting passcodes.

Likelihood to Recommend

Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.

Emily Traxler

VP of Customer Success in Customer Service at SingleOps, LLC (11-50 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Jiminny - a great all in one tool for Sales and Customer Success needs

Rating: 8 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

Pros

Producing snippets of conversations that are easily shared with the wider business
Producing summaries and transcripts of logged calls.
Providing good data and analysis of sales reps performance

Cons

We don't really make use of the revenue forecasting tool, so some improvements or training on how to use this would be useful
The UX of the main platform and dashboard could be a bit more streamlined and easier to navigate
The playlists tool could also be improved by making it easier to add certain calls/snippets to a playlist

Likelihood to Recommend

Verified User

Manager in Marketing (51-200 employees)

Vetted Review